Broadband Providers

AOL Broadband

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AOL Broadband (www.AOLbroadband.co.uk) is a family-friendly ISP, offering parental control software as well as anti-virus measures and a free wireless router. Read the full AOL Broadband review.

AOL Broadband packages

Call AOL Broadband

Call AOL Broadband on 0800 049 4404

About AOL broadband

AOL has been offering broadband for more than 10 years and has over 1.7 million customers across the UK. It currently offers two broadband packages, as well as options to bundle your broadband with home phone calls and even inclusive line rental.

Find out what AOL customers think of their provider on our AOL broadband review page.

The AOL broadband service

AOL currently offers two broadband packages - one with an 18 month contract, the other with no contract - though you will have to pay a £29.99 connection fee if you don’t sign a contract.

Both of AOL’s broadband packages come with speeds of up to 8Mb, 10GB monthly download limits and can be combined with a range of call packages and line rental.

Install our free Broadband Download Monitor to make sure you never exceed your 10GB monthly allowance.

AOL broadband regional pricing

AOL applies “regional pricing” to packages outside of its local loop unbundled (LLU) areas. Although AOL is working to expand its LLU network, customers currently living outside of these areas will have to pay an extra £5 a month for their broadband.

AOL Broadband benefits

All AOL Broadband packages come with a free wireless router as well as broadband bundle options.

AOL also offers free telephone customer support from an AOL phone between 8am and midnight, as well as 24 hour online support with its Live Help service.

AOL Broadband awards & accreditations

• Top 10 Broadband awards 2008 - Best Short-Contract Broadband

However, AOL has also received some negative awards in the past year.

• Which? Don’t Buy award 2009 - AOL received just 36 per cent in the Which? 2009 broadband satisfaction survey
• BroadbandChoices.co.uk customer satisfaction survey 2009 - Worst Overall Provider

Our expert’s verdict

Michael Phillips, BroadbandChoices.co.uk product director, said: “AOL Broadband is best suited to low level users, or customers looking for a no contract broadband package.

“However, providers such as Plusnet Broadband (www.Plus.net) and O2 Broadband (www.O2.co.uk) offer cheaper packages and both have won a range of awards in recent years for their reliable services and customers satisfaction.”

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