Ask Our Expert

Hello and welcome to the Ask Our Expert area of BroadbandChoices. At BroadbandChoices, we endeavour to remedy as many of your problems as our resources and expertise will permit. However, we regret that we’re unable to provide solutions to any technical or hardware issues, and we’re not able to respond to all the e-mails we receive. Here’s a breakdown of the issues that we’re unable to help you with at present.

BroadbandChoices cannot:

• Give technical advice relating to modems, wireless routers, networks or system configurations.


• Provide you with contractual information relating to an agreement with your ISP. You must approach your ISP for this information.


• Increase the speed of your broadband connection. Again, your ISP will assist you with this matter.


• Give legal advice. You can contact the Which? Legal Service, OTELO or CISAS for legal advice.

FAQs

Before you mail in, check this list of FAQs to see if we already have the answer to your enquiry.

Simply click on the link to find the answer:

How do I challenge my ISP regarding line speeds?

What should I do if my broadband connection fails but I’m still billed?

Do I have to return my modem at the end of the contract period?

What’s the best broadband deal for students?

Who are the most consistently reliable ISPs?

Do I need a BT landline to get broadband?

What is contention ratio and how does it affect my connection?

What are the best broadband products for working at home?

Are all broadband products configured for Apple Macs and PCs?

How secure is my connection?

I’m on ADSL, should I switch to cable?

How do I successfully make a complaint against my ISP?

Should I consider the offer of a free laptop?

What happens to my broadband connection when I move house?

Can I migrate without a MAC code?

Is there any such thing as ‘unlimited downloads’?

Does a specific ISP have coverage in my area?

Does my distance from the exchange affect my line speed?

Are there any merits to keeping a dial-up connection?

Who is the cheapest broadband provider in my area?

My Question hasn't been answered

If we haven’t already provided an answer to your conundrum, and you think that we will be able to help you, mail your question to OurExpert@broadbandchoices.co.uk and we’ll do all we can to assist.

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