Ask Our Expert

Your questions answered

Welcome to Ask Our Expert at BroadbandChoices. Get fair and unbiased advice to broadband problems you are facing. Michael Phillips, Product Director at BroadbandChoices.co.uk, would be pleased to help.

Foreword

Before you get in touch, please note that we are not in a position to advise on the following:

• Technical advice about modems, wireless routers, networks or system configurations.
• Contractual information relating to an agreement with your ISP. You should approach your ISP for this information.
• Increase the speed of your broadband connection. Please check our speed guides for help, or contact your ISP.
• Legal advice. You can contact the Which? Legal Service, OTELO or CISAS for legal advice.

Answers to Frequently Asked Questions

We may already have answered your question, or a similar question, in the past. Please check our answers to frequently asked questions below before contacting us:

How do I challenge my ISP regarding line speeds?

What should I do if my broadband connection fails but I’m still billed?

Do I have to return my modem at the end of the contract period?

What’s the best broadband deal for students?

Who are the most consistently reliable ISPs?

Do I need a BT landline to get broadband?

What is contention ratio and how does it affect my connection?

What are the best broadband products for working at home?

Are all broadband products configured for Apple Macs and PCs?

How secure is my connection?

I’m on ADSL, should I switch to cable?

How do I successfully make a complaint against my ISP?

Should I consider the offer of a free laptop?

What happens to my broadband connection when I move house?

Can I migrate without a MAC code?

Is there any such thing as ‘unlimited downloads’?

Does a specific ISP have coverage in my area?

Does my distance from the exchange affect my line speed?

Are there any merits to keeping a dial-up connection?

Who is the cheapest broadband provider in my area?

My question hasn't been answered

If we haven’t already provided an answer to your question, and you believe that we will be able to help, please email your question to OurExpert@broadbandchoices.co.uk. We will do our very best to provide a clear and actionable answer to the problem you are facing.