Distance from the exchange

It could well be the case that your broadband is slow because you're far from the exchange. If you go to the SamKnows website you can type in your postcode and find out exactly where your local exchange is.

The SamKnows website will also tell you if you're in a Virgin Media cable area - cable is capable of delivering faster broadband speeds than ADSL (broadband via your telephone wire) and doesn't use the same wiring so will not be subject to the same speed issues.

With regards to the free broadband, you're right in wanting to get something more for your money, such as a digital TV service or a home phone package, and in not wanting to pay for a faster advertised speed if you are only likely to get 0.5Mb.

Sky's free broadband could be a good option for you, but be aware, it only comes with a low 2GB download allowance which doesn't go far - even on a 0.5Mb connection speed. However, if you are a light internet user, and want to get digital TV too, then Sky is good bet. Do not forget to check out the calls charges for any providers you are considering - if you make a lot of use of your home phone, call charges can make a big difference to your monthly bill.

Check out the packages available where you live using our postcode checker and before you sign up to any provider ask them to provide you with an estimate of the connection speed they can deliver.

Fibre optic broadband

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First year cost

Monthly cost First year cost Speed

Monthly cost: £13.25 (for 12 months) 1st year cost: £159.00	Monthly cost: £7.99 (for 3 months) 1st year cost: £173.87	Monthly cost: £15.00 1st year cost: £216.95
speed up to 38 Mb	speed up to 38 Mb	speed up to 38 Mb
Eve & wknd calls inc.	Weekend calls inc.	Weekend calls inc.
Go Call TalkTalk on 0800 049 7843	Go Call Plusnet on 0808 178 5954	Go