Ask Our Expert

If you have a broadband question you need answering, why not write to OurExpert@BroadbandChoices.co.uk

Michael Phillips is product director at BroadbandChoices.co.uk and can help with contractual problems, speeding up your broadband or simply choosing the right package.

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Your questions answered

ISP email addresses (22-09-08)

- Can I keep my old email address?
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Broadband, television and telephone bundles (16-09-08)

- Should I bundle my services?
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Moving house with broadband (15-09-08)

- Shorter contracts for frequent movers?
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Light user mobile broadband (01-09-08)

- Mobile broadband packages for casual internet users
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Sharing student broadband (19-08-08)

- Short term and multiple user broadband solutions
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Using your own router (06-08-08)

- Will it improve performance?
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Pay as you go mobile broadband (30-07-08)

- Which deal should I take?
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Boosting a wifi signal (21-07-08)

- How do I boost my wireless signal?
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Migration and free laptop offers (07-07-08)

- Switching from Tiscali to TalkTalk, what should I do?
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Broadband, television and telephone (06-06-08)

- Which triple play bundle gives me the most for my money?
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Using broadband overseas (08-05-08)

- I need to access the internet in the UK and overseas. Can you help?
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Slow download speed woes (27-03-08)

- I'm receiving poor speeds on my broadband connection, should I switch?
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Broadband with no landline (03-03-08)

- If you live in a house with more than one family or just don't want the hassle of using a landline for your broadband connection, our expert has some solutions.
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internet between term-time (22-02-08)

- Trying to sort out the wireless broadband before the kids come home from University? Our expert has some advice to make the transition easy.
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Contention ratio explained (18-02-08)

- What is contention ratio? Our expert explains the concept and tells you what to look for in an ISP.
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Broadband service for working at home (11-02-08)

- I work from home and need reliable and affordable broadband. What do you recommend?
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Part-time broadband (29-01-08)

- I'm only in the UK for three weeks a year, which broadband package is right for me?
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Line Rental Versus Mobile Broadband (22-01-08)

Line rental vs mobile broadband (22-01-08)

- Should I stay or should I go?
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Broadband for Macs (08-01-08)

- Which providers are Mac friendly?
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Wireless internet access for a laptop (28-12-08)

- How can my son access the internet on the move?
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Wireless internet security (12-11-07)

- I use a WEP key for my wireless encryption. How do I improve security?
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TV download software (19-10-07)

- I installed the BBC iPlayer and Channel 4's 4oD but now my computer is really slow. How can I speed things up?
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Cable vs ADSL (10-10-07)

- Should I switch to cable or is it no better than ADSL?
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Broadband TV (02-10-07)

- What is the best way to connect my computer to my TV?
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Vista problems (20-09-07)

- I recently upgraded to Vista but now I can't get on the internet at home.
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Unused MAC code (12-09-07)

- An unused MAC code has left me being charged for a service I cancelled two months ago.
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Cancelling contract (06-09-07)

- My provider has told me that my account will be cancelled if I request a MAC code.
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Student house (19-08-07)

- How can my daughter and her flatmates all use the internet at the same time?
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Free laptop offers (07-08-07)

- How can I get a free laptop from Orange if I'm already a customer?
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Poor wireless signal (25-07-07)

- Can I extend the reach of my wireless signal without having to buy a new router?
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Distance from the exchange (20-07-07)

- How do I find out how far I am from the exchange and what are my options if my line doesn't support high speeds?
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Broadband abroad (09-07-07)

- How do I connect my laptop to the internet while I'm on holiday?
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No-phone broadband (28-06-07)

- I want a broadband connection but don't want to have a phone line installed.
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Migration without a MAC code? (21-06-07)

- I migrated to TalkTalk but I'm still receiving bills from Virgin Media for a service I no longer have.
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My line is being 'hogged' (19-06-07)

- I recently re-contracted with Orange Broadband but because of various problems, I had to cancel the contract after three weeks. Now I can't sign up with anyone else because my line is being “hogged”.
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