Need broadband? Ready to switch? Get fair, unbiased advice in a language you understand so you make the right choice.
Broadband for Mac - Ask Our Expert
If you’re having technical, service or supply problems, or just have a question you want answering, why not write to OurExpert@BroadbandChoices.co.uk
Michael Phillips is product director at BroadbandChoices.co.uk and can help with anything from contractual problems, to giving technical advice or telling you how to speed up those slow movie downloads.
Our expert says...
Hi Stephen
This is a fairly common query and I’d be glad to clear a few things up for you.
Modem Issues
Any broadband connection is compatible with Apple Mac computers, but modems are not so simple. The modems and routers that are sent from your ISP are pre-configured in order to permit immediate usage, so PC users can get on the net pronto. For Mac users this can often be something of a nightmare, especially when these devices are non-mac compatible.
Being an existing BT (www.bt.com) customer, you may be interested to know that they were voted ‘ISP of the Year 2007’ by Mac User magazine.
However, there are cheaper options in the marketplace.
Moderate Usage
You describe yourself as a ‘moderate’ internet user, and if that constitutes surfing, e-mailing, sharing the odd photo and making a few downloads, then this results in around 2GB usage a month. Products that include an ‘unlimited’ download capability (like your current deal) are only essential for heavy and relentless net use, downloading feature films for instance.
Anyone with an Ethernet connection can gain access to fast broadband, and that’s a fact. It’s generally more reliable and gives a higher level of performance than USB. So the rule of thumb is get a Mac, get an Ethernet connection, get a good, solid mid-range broadband product with around a 5GB download limit, then enjoy relatively fast and wholly economical surfing!
Mac Compatible Packages
Here is a quick overview of deals in the moderate user range that are Mac compatible:
Recycling your BT modem/router and using it in conjunction with a new provider will increase your options at switching time. Check first though that any new potential provider will support your existing modem/router if you need technical help.
Be warned that a number of providers (Orange and Virgin for instance) will lease the modem or router to you and expect it to be sent back if you switch.
Other providers though, such as Plusnet and NamesCo (www.names.co.uk), will allow you to sign a one month contract if you choose to recycle your old modem, so check first to ascertain the provider’s stance on modem recycling.
contact us 
