Broadband reviews 2011

Over 11,000 customers rated their Internet provider in our 2011 customer satisfaction survey.

Check reviews and ratings for Sky Broadband (www.Sky.com), BT (www.BT.com), Virgin Media (www.VirginMedia.com) and other broadband providers before you buy.

Over 11,000 people voiced their opinion about their broadband provider in the 2011 Broadband Customer Satisfaction Survey from Broadbandchoices.co.uk.

The 2011 survey results reveal that niche broadband companies are surging ahead of the major providers when it comes to keeping customers happy.

And the winners are...

• Be Broadband steals the show, winning 5 out of 6 key satisfaction categories for broadband-only services.
• O2 Broadband takes the crown for bundled services, coming top in all categories.
• Plusnet nips at the winner’s heels, receiving commendations for broadband-only and bundled services.
• Virgin Media continues to be highly commended for broadband speed and took home a total of four awards.
• BT, TalkTalk and Orange received awards for Customer Service, Value for Money and Clarity of Billing respectively.

Michael Phillips, product director of Broadbandchoices.co.uk said:

"Broadband services have never been under so much strain. Networks are under mounting pressure from the increasingly sophisticated services that consumers are using online, and it is only through direct research like ours that the real experience of consumers can be accurately tracked. The sheer volume of respondents to our survey - which reached over 11,000 this year - demonstrates how important a broadband connection has become to the UK households."

“As competition in the broadband market has increased a number of small broadband firms have invested heavily in their customer service capability, a move which is clearly paying dividends as Be and O2 swept the board and Plusnet achieved numerous commendations."

Michael Phillips is product director at Broadbandchoices

“Predictably, general consumer dissatisfaction with broadband speed is at its highest level for four years (33.5%), having doubled since 2008 when it was only at 16.2%. Speed frustration is also overwhelmingly the most common reason cited for wanting to switch broadband provider (38%). Anyone who is considering switching or opening a new broadband account can compare customer satisfaction results for their postcode on Broadbandchoices.co.uk, and with packages presently costing from as little as £5 per month now is a good time to switch.”

What our users say