Contact broadbandchoices

Contact broadbandchoices

Please note that we are not an Internet Service Provider, if you are trying to get in touch with your broadband provider please find their contact details in our list of broadband providers below.

I'm looking to switch or buy broadband

If you are looking to purchase broadband or switch providers we can help you to find the best deal. The best way to contact us for this is by facebook or twitter.

If you don't have a social media account you can get in touch with our customer service team by using our online help desk.

PLEASE NOTE: WE ARE NOT AN INTERNET SERVICE PROVIDER.
If you have any questions relating to your current, or new, broadband service provider or if you are experiencing technical difficulties then you must contact your provider as we will not be in a position to help with your enquiry.

I have a question for your customer service team

If you have a question regarding the price or speed of your broadband or a query about our website or service, we would love to hear from you. You can contact our customer service team on facebook .

If you don't have a facebook account you can get in touch with our customer service team by using our online help desk.

PLEASE NOTE: WE ARE NOT AN INTERNET SERVICE PROVIDER.
If you have any questions relating to your current, or new, broadband service provider or if you are experiencing technical difficulties then you must contact your provider as we will not be in a position to help with your enquiry.

I don't know the phone number for my service provider

Here is a list of our most popular broadband providers so that you can get help more quickly if you call them directly:

I'm in the media and want to contact your press office

We welcome the opportunity to comment or provide data to the media on a variety of industry issues, including: broadband, home phone, digital TV, VOIP, the future of telecommunications, Internet security and online child safety.

To get more information or to find our office and out-of-office contact details please visit our Press Office page.

I have a business development or partnership enquiry

broadbandchoices has a focused partnership team offering the highest standard white labelled comparison products and services for broadband, phone and digital TV.

If you have a business development or partnership enquiry, please visit our Affiliates Page for more information and contact details.

Feedback and complaints

At broadbandchoices we strive to provide an accurate, informative, and unbiased service for our users but we acknowledge there may be times when users feel they wish to contact us to suggest ways we might improve our service or to make a complaint.

We welcome constructive feedback and take any complaints seriously. If you are unhappy with any aspect of our service then please contact us by using our online help desk.

Or write to us at:

broadbandchoices.co.uk
Third Floor,
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL

Please provide as much detail as possible in your email or letter and include your contact details so that we can respond to you.

Upon receipt of your complaint, our team will determine whether it relates to broadbandchoices or the products and services of one of the internet service providers (ISPs) we list on our website.

We aim to acknowledge all complaints within three business days by email and no later than ten business days if by post.

If your complaint relates to an ISP - where appropriate - we will refer the matter to the correct party and will notify you as to when you can expect to be contacted by them.

If your complaint is regarding broadbandchoices we will endeavour to resolve your complaint as quickly as possible and will keep you informed of our progress during the period that we are dealing with it.