Broadband and moving home

ByKim Staples
Moving home

Moving home is pretty stressful. Even when you’ve gone through the arduous task of house-hunting, there’s everything else to think of - electric, gas, power… oh, and broadband.

But don't worry - most broadband providers are happy for you to move your service just like you move your furniture across.

Use our postcode checker to see what's available in your new area, then find out what to do about your current contract.

Moving home with BT

What to do: The BT website (www.bt.com) has an easy portal for requesting a home move. All you need is your account number, current phone number, new address, and moving date. Take your equipment with you when you move - you can usually self-install, unless a new line is needed.

How long does it take?:  BT needs at least two weeks' notice, and recommends letting it know 'as early as possible' - about six weeks before your move date should be perfect. If there's already a working line at your new place, it'll get going in a couple of days; but getting a new one installed could take two weeks.

Cost:  Free, unless you need a new line installed.

Do I need a new contract?:  Yes. For your phone line you'll need to start a new 12-month contract, but any unused Line Rental Saver or calling plan features will roll over from your old one. Broadband is more flexible, but if your contract terms are less than three months, you'll need at least a three-month new one.

Can I still get fibre?:  It depends what's available in your new area, though BT Infinity has pretty wide availability. If you can no longer get a fibre optic connection, at least your new contract will reflect that.

Moving home with Plusnet

What to do: Call Plusnet's (www.plus.net) customer services with your move date and new address to hand. If you have a broadband-only package, however, sort out your new phone line first - then contact Plusnet when you know the installation date.

How long does it take?: Transferring your Plusnet broadband takes about a week to fully arrange, and even longer if an engineer needs to be booked, so give them a ring two or three weeks before your moving date. Once it's all arranged you should be online by the end of your moving day, or by the end of your installation day if an engineer is called out. You can watch free-to-air TV on your YouView box the second you move in and set it up… but you'll need broadband for catch up and on demand.

Moving house

Cost: Free if you take out a new contract, but a fee applies if you continue the same one.

Do I need a new contract?: Not necessarily - but Plusnet does encourage you to get one.

Can I still get fibre?:   If you're moving into a fibre area then yes. Since you're encouraged to get a new contract anyway, it's not difficult to arrange an upgrade or a downgrade should you need to. And if you upgrade from standard broadband to fibre, Plusnet will chuck in a free router.

Moving home with Sky

What to do: Sky has a portal for arranging a home move through My Account on their website (www.sky.com). For Sky TV, remember you'll need a satellite dish - so if your new property doesn't already have one, an engineer will need to come and install it.

How long does it take?: Sky needs at least two weeks' notice, but you can book your move up to 90 days in advance. They'll give you an installation date, and, provided everything else is sorted out, you should be online from that point.

Cost: Transferring the package itself is free, but any installation, such as a satellite dish, will cost extra.

Do I need a new contract?: Nope, you can continue your old one.

Can I still get fibre?: So long as you have a BT-compatible line in your new home, you should at least be able to get Sky broadband - but fibre is a different matter, in which case you may have to re-negotiate or renew your contract.

Moving home with TalkTalk

What to do: You can arrange your home move through TalkTalk's website (www.talktalk.co.uk) - just make sure you have the full address of your new home, your moving date, an alternative contact number and email address, which plan you want, and the socket type, if you happen to know it. Once you're moved, you'll also need to re-register and re-activate your TV2Go and Talk2Go apps.

How long does it take?: TalkTalk needs at least 14 days' notice, but you can book your move up to three months in advance.

Cost: Free if you continue the same plan.

Do I need a new contract?: Yes, a new 18-month one, but you won't be charged a cancellation fee for your current plan.

Can I still get fibre?: Possibly. If fibre optic broadband is available in your new area and you stick with it, that's no problem. If fibre isn't available and you need to downgrade, that's no problem either - your new contract will just be slightly different.

Moving home with Virgin Media

What to do: Call Virgin Media's (www.virginmedia.com) customer service to arrange a home move, and be sure to have your new and old addresses, moving date, and account number to hand. When moving day comes, take your equipment with you, as you may be able to install it yourself.

How long does it take?: Virgin Media recommends you contact them about six weeks before your move date. Then on moving day, you can set up your broadband in a matter of minutes if your new home already has a Virgin Media connection - or up to two hours if it doesn't.

Moving house with laptop

Cost: There's an admin charge, though installation itself is free.

Do I need a new contract?: Yes, but there's no cancellation fee for your old one.

Can I still get fibre?:   Virgin Media's cables don't reach everywhere, so it depends where you're moving. Should you find you have to downgrade, Virgin Media encourages you to call and negotiate a new contract. But watch out - there's a chance you new home won't be able to connect to Virgin Media at all, in which case you'll have to cancel your contract and probably pay a cancellation fee.

Changing providers?

If you're you're free from the bounds of your current contract's minimum terms, now is a great opportunity to find an even better broadband deal for your new home. Enter your new postcode into our postcode checker and see what's available.

Popular broadband deals

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SimplyBroadband SuperFibre 50 + Talk Weekends Unlimited Broadband Broadband Unlimited
Monthly cost Free (for 18 months, then £7.50 per month thereafter) 1st year cost: £6.75 Monthly cost £4.00 (for 12 months, then £19.00 per month thereafter) 1st year cost: £57.99 Monthly cost £1.00 (for 18 months, then £9.99 per month thereafter) 1st year cost: £18.99 Monthly cost Free (for 12 months, then £10.00 per month thereafter) 1st year cost: £6.95
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Call TalkTalk on 0800 049 7843
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Call Virgin Media on 0808 168 6088
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Call Plusnet on 0808 178 5954
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Call Sky on 0800 151 2878
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Broadband providers are pretty keen for you to change to their services - so much so that they'll make the switch as easy as possible for you, even taking care of cancelling your current service. TalkTalk, for instance, prides itself on their easy switch, promising to send out your welcome pack and get you online within a few days

FAQ

Can I keep my phone number when I move?

Yes, potentially, if you're not moving too far away. The only exception is Sky, which can't transfer a phone number to another line.

Can I take my equipment with me?

Yes, please do - most providers encourage it, require it, or charge fees if you don't.

Will I have to change my plan?

It depends what's available in your new area. Different providers offer different services in different postcodes - so, depending on what you're currently subscribing to, you could have to change your plan. Most providers ask you to get a new contract anyway, so it's easy enough - and you can take advantage of whatever offers are going on as well.

Can I upgrade my package when I move?

Upgrading usually means giving your provider more money, and they tend to like that. When you sign a new contract you can definitely negotiate different services into it - and even if a new one isn't needed, most providers are happy for you to upgrade at any point.

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