Broadband beginners guide

How does broadband work?

Broadband internet works in two main ways, through either a cable or an ADSL line, with the same result each time – the user gets a 24-hour internet service for a set monthly cost.

If you choose a service provider through BroadbandChoices, you’ll be able to choose between every type of broadband network available in your area. Make sure you know what kind of broadband you need by following our guide below.

Broadband networks

Internet service providers (ISPs) usually work through either ADSL or cable connections. This only affects the installation of your broadband connection – once installed, there is no practical difference between the two.

ADSL ISPs

ADSL ISPs (AOL, Be, BT Broadband etc) use the BT copper wire network that your phone line uses, to connect you to the internet. To get connected, you need to buy a high-speed modem (which most ISPs will provide for free), but you won’t have to have an engineer visit your home. This could entail a connection fee, but most companies will waive this fee and only charge you if you leave their service within a year.

Cable ISPs

Most cable connections are run by Virgin Media, formerly ntl:Telewest. If you live in Hull you might be able to get a Kingston connection. You will need to live in an area served by the company, but you don’t need to have a BT phone line. To get connected, Virgin Media must arrange for someone to visit and install your cable line. You might be charged a set-up fee for this.

See Broadband availability for more information on broadband networks.

Whether you choose a cable or an ADSL provider, you can rest assured that your new broadband service will allow you to access a huge variety of information 24 hours a day, keep in contact with friends and colleagues, and download as many songs, video clips and images as you can handle. For more on the benefits of broadband, read our article, Do I need broadband?

If you use the BroadbandChoices calculator to choose your ISP, you will be given all the information you’ll need to make your decision. This includes any hidden charges or catches that you need to know about.