Broadband News

Be Broadband scores on customer satisfaction

Thursday, 06 November 2008

By Garnet Roach garnet@consumerchoices.co.uk

Be Broadband recently achieved more than 85 per cent customer satisfaction in a Which? consumer survey.

The score was based on both overall satisfaction and the likelihood that customers would recommend the provider to a friend. And with average customer satisfaction scores of only 49 per cent, Be Broadband's (www.BeThere.co.uk) high score also won it a Best Buy award.

The award was based on overall satisfaction, customer service, ease of setup, connection speed, reliability and technical support.

Felix Geyr, managing director of Be Broadband, said “This award is a reflection of the hard work that the Be team puts into providing the best possible service to our members. Gaining such a high percentage in this independent survey shows the benefits of being a Be member. Along with a range of initiatives, such as Be Gamer, that bring added value to our members, Be will continue to offer a quality broadband service to all of our members.”

Be offers three broadband packages; Be Value which offers speeds of up to 8Mb for £8 a month until the end of 2008, £14 thereafter; Be Unlimited with download speeds of up to 24Mb and upload speeds of up to 1.3Mb for £18 a month; and Be Pro, with speeds of up to 24Mb, uploads at up to 2.5Mb and a free static IP address for £22 a month.

All packages come with “unlimited” downloads, subject to a very generous fair usage policy, and a free wireless broadband modem.

Michael Phillips, BroadbandChoices.co.uk product director, said: “As well as value and customer service, Be also offers a range of added extras such as optimised broadband, which allows you to personalise your connection, prioritising it for everyday use or for speed, reliability or gaming.”

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