Broadband News

O2 Broadband launches expert tech support service

Friday, 03 July 2009

By Garnet Roach garnet@consumerchoices.co.uk

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O2 has launched a new “no fix - no fee” technical support service for its home and mobile broadband customers.

O2 Broadband (www.O2.co.uk) already offers free technical support for its home and mobile broadband customers on issues relating to their O2 service, but this new service, which will cost from £7.34 a month, will provide advice on a range of other technical issues, from problems such as removing a virus and setting up software to linking up home cinema systems or even connecting to a CCTV system.

"O2 has won a host of awards since it launched in 2007"

Jonathan Earle, head of Pay Monthly, said: “We have listened to what our customers have asked for and believe that O2 Tech Support will differentiate us in this market. All our broadband customers will continue to get free advice for everything that relates to their O2 service, such as their router, modem or our network.

“Consumers want a one stop shop where they can buy a product, get support, advice and a fix if things go wrong. That is what O2 Tech Support will provide. In addition as a guarantee if we can’t fix it we won’t charge the customer2.”

The £7.34 service comes with a three month minimum contract term, or customers can choose a pay as you use service for £14.69 a month, with a “no fix - no fee” policy.

Michael Phillips, BroadbandChoices.co.uk product director, said: “Many people struggle with technical issues that don’t necessarily relate to their broadband service - such as removing a virus or setting up a home cinema system - and an affordable service that helps customers solve these problems will be welcomed by O2’s customers.

“Those not on O2 can contact the Geek Squad who offer insurance, computer support, home visits and even remote fixes,” he added.