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Package Summary

Be's Be Pro (12 months) details...

Be Broadband began trading in 2005 and was bought by the O2 group in 2006, becoming a much larger company. Be is the provider of the UKs fastest ADSL broadband service - at speeds of up to 24Mb.

This is a broadband 'only' package, you do not have to switch your calls or line rental. A 24Mb broadband package is perfect for heavy broadband users, gamers and families that spend a lot of time online. You can download music in seconds and a DVD quality film in around 25 minutes.

The main features included with this package are a wireless modem, fast upload speeds, a static IP address and unlimited download limit
Monthly Cost£21.97 - The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - A one-off fee to activate your new connection
Modem/RouterFree - A wireless router is included with no charge for P and P. If you end your contract with Be There you will have to return the hardware
First Year Cost£263.64 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - You must give 3 months written notice to cancel your contract without incurring any additional cancellation charges
Company TelephoneCall Be on
0808 101 3421
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Speed Restrictions
Contention Ratio50:1
Download Speed24Mb
Upload Speed2Mb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf you carry out 'excessive' downloading, you will be issued a written warning. In extreme circumstances, should the levels of activity not immediately decrease after the warning, your service will be terminated.

Other Features
Customer Service
Awards and AccreditationsWhich? Broadband Best Buy Winner 2009 - Uncapped high speed service
Call CentreCustomer Support: Lines open 24 hours, 7 days a week. Free from a BT landline Technical Support: Lines open 24 hours, 7 days a week. Free from a BT landline
Online SupportBe now offers daily updates via Twitter for any network outages (planned or unplanned)
Hardware
RouterA wireless broadband router is provided with this package
  • 4 port 10/100 megs Ethernet switch
  • Built in secruity features
  • Compatible with Mac OS 8.6 and above
  • Compatible with Windows 98SE and above
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingThis package includes 1 static IP address
Online Storage space
EmailIncludes 5 email addresses
WebspaceOnline webspace available
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardPayments must be made monthly in advance by credit or debit card
Direct DebitYou can pay for this package by Direct Debit. There is no additional charge to pay by Direct Debit
Security
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer
Apply now for Be's Be Pro (12 months)
Ratings

from 63 ratings

User ratings for Be from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

BE Broadband reviews

Our journalists selected a representative sample of 8 BE Broadband customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive feedback
The customer service is amazing. Their support tickets are answered promptly and the forums are always active. - Jan 18, 2010 3:55 PM
I have found Be Unlimited extremely reliable. They warn well in advance of any work that is likely to interrupt the service. - Jan 18, 2010 6:08 PM
Administration is all online and easy to manage. - Jan 19, 2010 10:52 AM
Speed. And the free modem. - Jan 19, 2010 7:36 PM
Negative feedback
The internet works perfectly when fixed to the line, but not so reliable when surfing wirelesslu. - Jan 5, 2010 1:38 PM
Tech support - offshore telecentre. - Jan 18, 2010 4:08 PM
I'm supposed to be getting up to 8mb but actual speed is 1.7mb and I'm still having to pay full monthly charge. - Jan 19, 2010 6:31 AM
Loose connection for several minutes a few times a day every couple of weeks occasionally. - Jan 19, 2010 7:24 PM
Package Last Updated: Wednesday, 24-February-2010