| Communications |
| Voice Over IP (VOIP) | Speak to your friends and family online with Voice-Over-IP |
| Compatibility |
| Apple Mac | The modem supplied by this provider is compatible with Mac OS 8.6 or higher |
| Windows | Compatible with all versions of Windows 98 onwards |
| Customer Service |
| Awards and Accreditations | There are no published awards or accreditations for this broadband provider |
| Call Centre | Automated Service Update:
Lines open 24-hours, 7 days a week.
Freephone.
Customer Care and Billing Queries:
Lines open 8am - midnight, 7 days a week.
Calls charged at a local rate from a BT line.
Broadband Technical Helpdesk:
Lines open 8am - midnight, 7 days a week.
Calls charged at 50p a minute.
Broadband Pre-Registration Technical Helpdesk:
Lines open 8am - midnight, 7 days a week.
Calls free for the first 30 days.
|
| Online Support | Online support provided via e-mail and help text on the providers web-site |
| Gaming |
| PlayStation | The modem supplied by this provider is not Playstation compatible. |
| X-box | The modem supplied by this provider is not X-Box compatible. |
| Hardware |
| Modem | A free speedtouch modem is included with this package. |
| Media |
| Audio Content | There is no free / exclusive audio or radio content provided as part of this package |
| Video Content | There is no free / exclusive video content provided as part of this package |
| Migration Notes |
| Migration | You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching |
| Networking |
| IP Addressing | Dynamic IP Address. |
| Online Storage space |
| Email | 15 e-mail addresses free with a 15MB storage limit. |
| Webspace | 50MB of online webspace available. |
| Payment Methods |
| Cheque | You cannot pay for this package with a cheque |
| Credit Card | Payments must be made monthly in advance by credit or debit card |
| Direct Debit | You can pay for this package by Direct Debit. If choosing the Direct Debit option, you will still be required to enter a Card/Debit card, to allow Tesco to bill you while setting up the Direct Debit instructions with your bank.
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| Security |
| Anti Spam | £0.50 | Per Month
Anti Spam is supplied as part of the optional 'Tesco Internet Security' package.
|
| Anti Virus | £0.50 | Per Month
Anti Virus is supplied as part of the optional 'Tesco Internet Security' package. |
| Child Protection | £0.50 | Per Month
Child Protection is supplied as part of the optional 'Tesco Internet Security' package. |
| Firewall | £0.50 | Per Month
A Firewall is supplied as part of the optional 'Tesco Internet Security' package. |