| Communications |
| Voice Over IP (VOIP) | Speak to your friends and family online with Voice-Over-IP |
| Compatibility |
| Apple Mac | The modem supplied by this provider is compatible with Mac OS 8.6 or higher |
| Windows | Compatible with all versions of Windows 98 onwards |
| Customer Service |
| Awards and Accreditations | There are no published awards or accreditations for this broadband provider |
| Call Centre | Automated Service Update:
Lines open 24-hours, 7 days a week.
Freephone.
Customer Care and Billing Queries:
Lines open 8am - midnight, 7 days a week.
Calls charged at a local rate from a BT line.
Broadband Technical Helpdesk:
Lines open 8am - midnight, 7 days a week.
Calls charged at 50p a minute.
Broadband Pre-Registration Technical Helpdesk:
Lines open 8am - midnight, 7 days a week.
Calls free for the first 30 days.
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| Online Support | Online support provided via e-mail and help text on the providers web-site |
| Gaming |
| PlayStation | The modem supplied by this provider is not Playstation compatible. |
| X-box | The modem supplied by this provider is not X-Box compatible. |
| Hardware |
| Modem | A free speedtouch modem is included with this package. |
| Media |
| Audio Content | There is no free / exclusive audio or radio content provided as part of this package |
| Migration | This supplier is not signed up to the OFCOM Voluntary Code of Practice that facilitates switching from one ISP to another. You are likely to experience an interruption to your broadband if you switch to or from this package. |
| Video Content | There is no free / exclusive video content provided as part of this package |
| Migration Notes |
| Migration | You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching |
| Networking |
| IP Addressing | Dynamic IP Address. |
| Online Storage space |
| Email | 15 e-mail addresses free with a 15MB storage limit. |
| Webspace | 50MB of online webspace available. |
| Payment Methods |
| Cheque | You cannot pay for this package with a cheque |
| Credit Card | Payments must be made monthly in advance by credit or debit card |
| Direct Debit | You can pay for this package by Direct Debit. If choosing the Direct Debit option, you will still be required to enter a Card/Debit card, to allow Tesco to bill you while setting up the Direct Debit instructions with your bank.
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| Security |
| Anti Spam | £0.50 | Per Month
Anti Spam is supplied as part of the optional 'Tesco Internet Security' package.
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| Anti Virus | £0.50 | Per Month
Anti Virus is supplied as part of the optional 'Tesco Internet Security' package. |
| Child Protection | £0.50 | Per Month
Child Protection is supplied as part of the optional 'Tesco Internet Security' package. |
| Firewall | £0.50 | Per Month
A Firewall is supplied as part of the optional 'Tesco Internet Security' package. |