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Package details

Package Summary

Tiscali's Option 2 details...

Italian broadband Tiscali giant has branched out to offer not only high speed internet access, but also home phone and even digital TV packages. It has been working hard to unbundle exchanges and install its own equipment so that customers living in its local loop unbundled (LLU) areas can now get free line rental too

This package bundles your broadband, home phone and line rental from Tiscali. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a wired modem, unlimited download limit, free line rental and unlimited anytime calls to landlines / 10 international destinations
Monthly Cost£14.99 - Per month for first 3 months, £19.99 per month thereafter. The set monthly cost you will pay for this package includes line rental
Connection Fee£30.00 - A one-off fee to activate your new connection
Modem/RouterFree - A wired modem is included with no charge for P and P
First Year Cost£254.88 - This includes any promotional discounts, modem/router costs and connection fees as well as monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall Tiscali on 0800 954 0790
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Tiscali. Line rental is included in the monthly charge
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesCustomers that fail to reduce their usage during peak hours, will share bandwidth with oher high users. This will result in a significant loss of speed.

Other Features
Add-ons
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacTiscali Broadband is also compatible with Mac. Please note, technical support is not provided for Macs
WindowsThe modem supplied by this provider is compatible with Windows 98, 98SE, ME, 2000, XP, Vista or higher
Customer Service
Awards and AccreditationsCustomer Satisfaction - JD Power 2007 Home Phone Customer Satisfaction - uGov 2007 Best Portal - ISPAs Awards 2006
Call CentreTechnical help: Lines are open 24 hours, 7 days a week. Calls are charged 10p per minute. Calls from a Tiscali Talk landline are charged at 5p per minute. Billing and customer care enquiries: Lines are open 8am to 9pm, 7 days a week. Calls are charged 10p per minute. Calls from a Tiscali Talk landline are charged at 5p per minute.
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem supplied by this provider is Playstation compatible. However, Tiscali do not provide technical support for this service.
X-boxThe modem supplied by this provider is X-Box compatible. However, Tiscali do not provide technical support for this service.
Hardware
ModemFreeA free wired modem is provided with free P and P
Media
Audio ContentFreeTiscali provides unique exclusive audio content - listen to music sessions with top artists. Tiscali radio also available
Video ContentFreeVideos of top musicians playing exclusively for Tiscali. Video libraries of news, sport and entertainment bulletins.
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP Address.
Online Storage space
EmailFreeIncludes free e-mail addresses with automatic spam and virus protection
WebspaceFree100MB of web space included
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardYou can pay for this package by credit card
Direct DebitYou can pay for this package by Direct Debit
Security
Anti SpamFree email anti-spam is provided as part of this package
Anti VirusFreeProvided Free of Charge
Child ProtectionFreeOnline parental controls included
FirewallFreeProvided Free of Charge
Apply now for Tiscali's Option 2
Ratings

from ratings

User ratings for Tiscali from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing
Package Last Updated: Thursday, 17-December-2009