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Package Summary

Orange's Home Max details...

Orange branched out into the broadband market in 2006 with the launch of their 'free' broadband for Orange mobile customers. Orange now offer broadband and phone 'bundles' so that you only pay one bill for your broadband, calls and line rental

This package bundles your broadband, home phone and line rental from Orange. Perfect for medium broadband users, gamers and families that spend a lot of time online. You can download a music track in less than 5 seconds or a DVD quality movie in under around 12 minutes

The main features included with this package are a wireless router, inclusive line rental, free McAfee Privacy Service and unlimited weekend and evening calls to landlines
Monthly Cost£9.50 - The set monthly cost you will pay for this package includes line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A free wireless router is included with no charge for P and P. If you end your contract with Orange you will have to return the hardware
First Year Cost£114.00 - This includes any promotional discounts, router costs, connection fees and line rental
Contract Length18 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall Orange on 0800 072 4137
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Orange, this will cost £10.50 a month
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf you persistently download large files between 6pm and midnight your broadband speed could be reduced while Orange monitor your usage, or suspend your service and / or close your account

UK Phone Call Charges
This package comes with a phone line offering unlimited UK evening and weekend calls. A 7.15p call set-up charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocal3.58pFreeFree
LandlineNational3.58pFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 21.50p15.20p6.90p
Mobileo212.47p7.46p6.90p
MobileOrange12.47p7.46p6.90p
MobileT-Mobile12.47p7.46p6.90p
MobileVodafone12.47p7.46p6.90p

Most Popular International Call Charges
A 7.15p call set-up charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. This package also includes unlimited anytime calls to 30 international destinations, including Europe, and the United States via VoIP.
International RatesCountryDayEveningWeekend
International LandlineAustralia5.01p5.01p5.01p
International LandlineFrance5.01p5.01p5.01p
International LandlineIndia25.03p25.03p25.03p
International LandlineSouth Africa10.01p10.01p10.01p
International LandlineUnited States5.01p5.01p5.01p

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacMac OS8.6 to OS9.2 are supported. However, OS X is not compatible with the router supplied with this package.
WindowsCompatible with windows 2000 onwards
Customer Service
Awards and AccreditationsThere are no published awards or accreditations for this broadband provider
Call CentreTechnical Support: 7am-11pm, 7 days a week Calls are charged at 5p per minute Customer Support: 7am-11pm, 7 days a week Calls are charged at 5p per minute
Online SupportFreeOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem or router supplied by this provider is compatible with Playstation
X-boxThe modem or router supplied by this provider is compatible with X-box
Hardware
RouterFreeAn orange livebox is included with this broadband package (free p & p).
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
EmailFreeThis package includes 6 email addresses.
WebspaceFreeOrange provide 30MB of webspace per website and allow users to create up to 5 websites (150MB of total Webspace).
Payment Methods
Cheque£2.00Per month additional charge to pay by cheque
Credit Card£2.00Per month additional charge to pay by credit card
Direct DebitFreeThere is no additional charge to pay by Direct Debit
Security
Anti SpamFreeFree McAfee Privacy Service included
Anti VirusFreeFree McAfee Privacy Service included
Child ProtectionFreeFree McAfee Privacy Service included
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer
Apply now for Orange's Home Max
Ratings

from 246 ratings

User ratings for Orange from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

Orange Broadband reviews

Our journalists selected a representative sample of 8 Orange Broadband customer reviews posted January 2010 from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive reviews
Customer service is good. - Jan 13, 2010 11:35 AM
I'm very happy that it works all of the time. - Jan 18, 2010 9:32 PM
When I get to speak to the UK support team, they are second to none in providing clear and helpful advice. - Jan 18, 2010 10:03 PM
Price and free modem and router. - Jan 21, 2010 4:55 PM
Negative reviews
Foreign call centre, staff very polite but useless! - Jan 18, 2010 2:14 PM
Took a couple of attempts to get it set up initially. - Jan 18, 2010 4:58 PM
Connection beginning to be distruptive. - Jan 19, 2010 1:54 PM
I just need clarity of where the charge is included. Previously I paid separately but now I think it should be in my mobile agreement. - Jan 28, 2010 5:45 PM
Package Last Updated: Wednesday, 3-March-2010