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Package Summary

Plusnet's Plusnet - Premium details...

Based in Sheffield, Plusnet was founded in 1997 and bought by the BT Group in 2007. It now provides broadband to more than 200,000 customers, both residential and business. As well as broadband, Plusnet offers home phone and VoIP services. It has won awards for its customer service department, which is UK based and open 24 hours a day, seven days a week.

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package is a free 4 port wireless router and award winning customer support
Monthly Cost£11.99 - Per month for 1st 3 months, £15.99 per month thereafter. The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/Router£6.99 - A free 4 port wireless router is included with a £6.99 charge for P and P
First Year Cost£186.87 - This includes any promotional discounts, router costs and connection fees but does not include monthly line rental
Contract Length12 months - If you decide to end your contract early, you will have to pay for the rest of the contact in one lump sum, as well as a £40 cancellation charge
Company TelephoneCall PlusNet on 0800 694 0016
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download Limit80GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for heavy usage; here are some helpful representations of downloading (approx):
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesEach Plusnet package comes with a usage allowance. Extra usage is just £2 per 2GB. Any usage between 12am and 8am will not be counted in your monthly usage limit

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacSuitable for use with Mac OS9.1 and above
WindowsCompatible with all versions of Windows 98 onwards
Customer Service
Awards and AccreditationsPC Advisor Recommended - Reader Awards 2008 PC Pro Awards 2008 - Shortlisted for Best ISP 2008 ISPA Awards Best Consumer ISP Winner Computer Shopper 2007 Reader Awards - 'Best Broadband Provider' Custom PC magazine 'Best Internet Service Provider 2007' Macworld Magazine - Best Mac-Friendly ISP nominee 2007 Comms Channel Awards 2006 - Internet Service Provider of the Year - Finalist PC Advisor 2006 - Best for Customer Service - Customer Award PC Pro Awards 2005 - Highly Commended ISP Award
Call CentreCustomer Support: Lines open 24 hours a day, 7 days a week. Calls are charged at local rate Technical Support: Lines open 24 hours a day, 7 days a week. Calls are charged at local rate
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem or router supplied by this provider is compatible with Playstation
X-boxThe modem or router supplied by this provider is compatible with X-box
Hardware
Router£6.99A 4 port wireless router is included with a £6.99 charge for P and P
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingFreeDynamic IP address (optional Static IP address available)
Online Storage space
EmailFreeUnlimited email addresses
Payment Methods
ChequePlusnet does not accpet payment via cheque
Credit CardThere is no additional charge to pay by credit card. Payments must be made monthly in advance
Direct DebitThere is no additional charge to pay by debit card. Payments must be made monthly in advance
Security
Anti SpamFreeProvided Free of Charge
Anti VirusFreeFree anti-virus email protection
Child ProtectionParental controls are not provided as part of this package
FirewallFreeProvided Free of Charge
Apply now for Plusnet's Plusnet - Premium
Ratings

from 114 ratings

User ratings for Plusnet from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

Plusnet Broadband reviews

Our journalists selected a representative sample of 8 Plusnet customer reviews posted January 2010 from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive reviews
When I wanted to leave to go wireless, they provided me with a wireless router, a free month and a direct number to help set up the router. - Jan 4, 2010 6:24 PM
The service is 100 % from supply of broadband to customer service. - Jan 18, 2010 2:20 PM
Very few technical problems arise. - Jan 18, 2010 8:48 PM
The whole service is excellent, online management, changes, billing, value all first class. - Jan 18, 2010 4:55 PM
Negative reviews
They change their pricing without telling me. Also, when I first signed up, it was for unlimited download, but they keep changing that as well. - Jan 4, 2010 6:24 PM
Lack of clarity about the service provided - it was not clear that their pricing was on a completely different basis to our previous provider (Orange). - Jan 18, 2010 3:58 PM
Speed is not great at the best of times and can completely grind to a halt. - Jan 19, 2010 1:17 AM
Differential pricing for where you live relative to low cost exchanges etc. - Jan 25, 2010 8:12 PM
Package Last Updated: Monday, 1-March-2010