Loans, credit cards, mortgages and bank account comparison, guide and listings.
Car, home, pet, cycle, travel, life insurance listings and content.
Broadband package comparison, tools and content.
Home Phone and VOIP comparison and switching service.
Gas and Electicity comparison and switching service.
Digital TV package listings, prices and content.
Read and respond to our writer’s consumer based observations
home   contact us  about us  accessibility  glossary  register  login   
Apply now for UK Online's Premier
Package Summary
UK Online's Premier details...
UK Online has long been an advocate of local loop unbundling (LLU), where providers install their own equipment in the local BT exchange, allowing them to provide faster connections and bypassing BT as the middleman. In 2005 the company was acquired by Sky. 80% of customers would recommend UK Online

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for heavy broadband users, gamers and families that spend a lot of time online; you can download music in seconds and a DVD quality film in around 45 minutes

The main features included with this package are free 24/7 UK-based customer service, a free internet security suite and unlimited downloads (a fair usage policy applies)
Monthly Cost£24.99 - The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/Router£49.99 - You may supply your own modem or router otherwise a Netgear wireless router is supplied for £49.99
First Year Cost£349.87 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.00 a month from BT or less from selected competitors
Speed/Restrictions
Contention Ratio20:1
Download Speed16Mb
Upload Speed1Mb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:

  • 60 hours web surfing = 1.5GB

  • 1 Music Album = 0.06GB

  • 10 Min Video Clip on Youtube = 0.2GB

  • Low definition movie = 0.75GB

  • DVD quality movie = 4.5GB

  • 10 hours of internet radio = 1.2GB


Download Limit Exceed NotesIf UK Online considers that a user's usage of the service is consistently excessive, and adversely impacts our network and/or other users then they reserve the right to restrict your service.

UK Online will contact you by letter and request that you reduce your excessive usage. The company then effectively groups excessive users together for a period of four weeks, whereby users will experience a decrease in the speed of their service.

If the excessive usage continues then the company may take further action to restrict your usage or may even terminate your agreement

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe wireless router supplied by this package is Apple Mac compatible. If you already have your own hardware you must check for compatibility.
WindowsThe wireless router supplied by this package is Windows compatible. If you supply your own hardware you must check for compatibility.
Customer Service
Awards and AccreditationsThere are no published awards or accreditations for this broadband provider
Call CentreFree UK based customer support is available 24 hours a day, 7 days a week.

UK Online publishes specific service level performance guidelines for customer enquiries and technical support including answering 90% of calls in 30 seconds, responding to emails within 12 hours and resolving technical issues within 48 hours
Online SupportUK Online provides a comprehensive range of online support and guarantees to respond to email enquiries within 12 hours
Gaming
PlayStationThe wireless router supplied by this package is Playstation compatible. If you already have your own hardware you must check for compatibility.
X-boxThe wireless router supplied by this package is X-box compatible. If you already have your own hardware you must check for compatibility.
Hardware
Router£49.99Netgear DG834GT wireless router (unless you supply your own modem or router)
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
EmailFree20 email addresses. Includes 200Mb of storage space each.
WebspaceFree100MB of online webspace available. Free .co.uk or .org.uk domain name.
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardPayments must be made monthly in advance by credit or debit card. UK Online accepts all credit cards including American Express
Direct DebitYou can pay for this package by direct debit
Security
Anti SpamFreeMcAfee® SpamKiller is provided as part of this package.
Anti VirusFreeMcAfee® Virus Scan is provided as part of this package.
Child ProtectionFreeMcAfee® parental controls are provided as part of this package.
FirewallFreeMcAfee® Personal Firewall Plus is provided as part of this package.
Package Last Updated: Wednesday, 20-February-2008