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Package details
Package Summary
Tiscali's TV + Broadband + Weekend Calls details...
Italian broadband Tiscali giant has branched out to offer not only high speed internet access, but also home phone and even digital TV packages. It has been working hard to unbundle exchanges and install its own equipment so that customers living in its local loop unbundled (LLU) areas can now get free line rental too
This package bundles your
broadband
,
line rental
,
home phone
and
digital television
from Tiscali. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours
The main features included with this package are a
wireless router
,
unlimited download limit
,
digital TV services
,
free line rental
and
unlimited weekend calls to landlines / 10 international destinations
Monthly Cost
£19.99 - The set monthly cost you will pay for this package includes line rental
Connection Fee
£30.00 - A one-off fee to activate your new connection
Modem/Router
Free - A wireless router and digital TV set-top box is included with no charge for P and P
First Year Cost
£269.88 - This includes any promotional discounts, modem/router costs and connection fees as well as monthly line rental
Contract Length
12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company Telephone
Call Tiscali on
0800 954 0790
Technology
ADSL LLU
Technology Information
You will need a non cable telephone line in order to get this package. You must switch your line rental to Tiscali. Line rental is included in the monthly charge
Speed Restrictions
Contention Ratio
50:1
Download Speed
8Mb
Upload Speed
448Kb
Download Limit
Unlimited
Download Limit Notes
This package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:
60 hours web surfing = 1.5GB
1 Music Album = 0.06GB
10 Min Video Clip on Youtube = 0.2GB
Low definition movie = 0.75GB
DVD quality movie = 4.5GB
10 hours of internet radio = 1.2GB
Download Limit Exceed Notes
Customers that fail to reduce their usage during peak hours, will share bandwidth with oher high users. This will result in a significant loss of speed.
Digital TV Summary
This Broadband and TV package comes with TV Variety Pack which gives you over 70 digital TV (including Sky 1) and radio channels. You also get the UK's biggest movie on demand service with 1,500 films available to watch instantly, plus free on demand programmes with top UK and US drama series such as Dr Who, Friends, Spooks, Panorama, Casualty and much more!
Other Features
Add-ons
Voice Over IP (VOIP)
Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple Mac
Tiscali Broadband is also compatible with Mac. Please note, technical support is not provided for Macs
Windows
The router supplied by this provider is compatible with Windows 98, 98SE, ME, 2000, XP, Vista or higher
Customer Service
Awards and Accreditations
Customer Satisfaction - JD Power 2007 Home Phone Customer Satisfaction - uGov 2007 Best Portal - ISPAs Awards 2006
Call Centre
Technical help: Lines are open 24 hours, 7 days a week. Calls are charged 10p per minute. Calls from a Tiscali Talk landline are charged at 5p per minute. Billing and customer care enquiries: Lines are open 8am to 9pm, 7 days a week. Calls are charged 10p per minute. Calls from a Tiscali Talk landline are charged at 5p per minute.
Online Support
Online support provided via e-mail and help text on the providers web-site
Gaming
PlayStation
The router supplied by this provider is Playstation compatible. However, Tiscali do not provide technical support for this service.
X-box
The router supplied by this provider is X-Box compatible. However, Tiscali do not provide technical support for this service.
Hardware
Modem
Free
A free wireless router is provided with free P and P
Media
Audio Content
Free
Tiscali provides unique exclusive audio content - listen to music sessions with top artists. Tiscali radio also available
Video Content
Free
Videos of top musicians playing exclusively for Tiscali. Video libraries of news, sport and entertainment bulletins.
Migration Notes
Migration
You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP Addressing
Dynamic IP Address.
Online Storage space
Email
Free
Includes free e-mail addresses with automatic spam and virus protection
Webspace
Free
100MB of web space included
Payment Methods
Cheque
You cannot pay for this package with a cheque
Credit Card
You can pay for this package by credit card
Direct Debit
You can pay for this package by Direct Debit
Security
Anti Spam
Free email anti-spam is provided as part of this package
Anti Virus
Free
Provided Free of Charge
Child Protection
Free
Online parental controls included
Firewall
Free
Provided Free of Charge
from ratings
User ratings for Tiscali from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey
Reliability
Download speeds
Value for money
Customer service
Installation speed
Clarity of billing
Package Last Updated: Thursday, 17-December-2009
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