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Apply now for Toucan's 8Mb Broadband + All-You-Can-Off-Peak
Package Summary
Toucan's 8Mb Broadband + All-You-Can-Off-Peak details...
Toucan is part of the Pipex group whose customer base was bought by Italian broadband supplier Tiscali. Toucan offers broadband at two speeds as well as home phone packages and very low line rental so customers can save by bundling services.

This package bundles your broadband and home phone from Toucan. Great if you're a light broadband user but still want to surf the internet and download music and movies. You can download a music track in under a minute or a DVD quality movie in around five hours

The main features included with this package are a modem and unlimited evening and weekend calls to landlines
Monthly Cost£18.74 - The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A free modem is included with no charge for P and P
First Year Cost£224.88 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
TechnologyADSL IPStream
Technology InformationYou will need a non cable telephone line in order to get this package. You can switch your line rental to Toucan, this will cost £8.99 a month (BT costs £10.27)
Speed/Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package has no published download limit, however a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:

  • 60 hours web surfing = 1.5GB

  • 1 Music Album = 0.06GB

  • 10 Min Video Clip on Youtube = 0.2GB

  • Low definition movie = 0.75GB

  • DVD quality movie = 4.5GB

  • 10 hours of internet radio = 1.2GB

Download Limit Exceed NotesCustomers that fail to reduce their usage during peak hours (6pm-11pm), will share bandwidth with oher high users. This will result in a significant loss of speed.

UK Phone Call Charges
This package comes with a phone line offering unlimited UK evening and weekend calls. A 3p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocal2.00pFreeFree
LandlineNational2.00pFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobileo213.00p8.00p5.00p
MobileOrange13.00p8.00p5.00p
MobileThree Mobile 18.00p12.00p6.00p
MobileT-Mobile13.00p8.00p5.00p
MobileVodafone13.00p8.00p5.00p

Other Features
Add-ons
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe router supplied by this provider is compatible with Mac OS 8.6 and Mac OS 9.x or higher
WindowsThe router supplied by this provider is compatible with Windows 98SE or higher
Customer Service
Awards and AccreditationsThere are no published awards or accreditations for this broadband provider
Call CentreCustomer Service
8am-9pm Monday to Friday
9am-5pm Weekends
National Rates apply

Technical Support
8am-midnight, 7 days a week
Calls charged at 30p a minute.
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe broadband modem provided with this service is not compatible with Playstations.
X-boxThe broadband modem provided with this service is not compatible with X-box Live.
Hardware
ModemFreeA Modem is provided
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
Email5 Free e-mail accounts with a 10 MB storage limit.

1 Webmail account that can be accessed from any PC.
Webspace25 MB of online webspace available.
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardThere is no additional charge to pay by credit card
Direct DebitThere is no additional charge to pay by Direct Debit
Security
Anti SpamAnti Spam protection is provided as part of a 90-Day trial of Zone Labs Internet Security Suite.
Anti VirusAnti Virus protection is provided as part of a 90-Day trial of Zone Labs Internet Security Suite.
Child ProtectionChild Protection is provided as part of a 90-Day trial of Zone Labs Internet Security Suite.
FirewallA Firewall is provided as part of a 90-Day trial of Zone Labs Internet Security Suite.

Most Popular International Call Charges
A 3p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute
International RatesCountryDayEveningWeekend
International LandlineAustralia3.00p3.00p3.00p
International LandlineFrance3.00p3.00p3.00p
International LandlineIndia12.00p12.00p12.00p
International LandlineSouth Africa11.00p11.00p11.00p
International LandlineUnited States3.00p3.00p3.00p
Package Last Updated: Thursday, 30-October-2008