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Package details

Package Summary

Post Office Broadband's Broadband Extra + Home Phone details...

Launching in 2007, the Post Office became the first provider to accept cash payments for its broadband service and customers can now pay over the counter at any one of its 14,500 local branches. It also offers a home phone service, with over 400,000 customers allowing customers to bundle their broadband with home phone and inclusive line rental

This package bundles your broadband, home phone and line rental from Post Office. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a free wireless router, security software, unlimited evening and weekend calls to landlines and no charge for cheque / cash payments
Monthly Cost£25.50 - The set monthly cost you will pay for this package includes line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A free wireless router is included with no charge for P and P
First Year Cost£306.00 - This includes any promotional discounts, modem costs and connection fees as well as monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Static IPN/A
TechnologyADSL IPStream
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to the Post Office. Line rental is included in the monthly charge.
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf you persistently download large files between 6pm and 11pm you will be issued with warnings to reduce your usage. If you fail to listen to these warnings you willbe asked to upgrade your service or it could be suspended / cancelled

UK Phone Call Charges
This package comes with a phone line offering unlimited UK evening and weekend calls. A 8p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full second.You can find details of other call costs in the table below.
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocal4.50pFreeFree
LandlineNational4.50pFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 12.73p7.83p7.83p
Mobileo212.73p7.83p7.83p
MobileOrange12.73p7.83p7.83p
MobileT-Mobile12.73p7.83p7.83p
MobileVodafone12.73p7.83p7.83p

Most Popular International Call Charges
Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
International RatesCountryDayEveningWeekend
International LandlineAustralia5.00p5.00p5.00p
International LandlineFrance5.00p5.00p5.00p
International LandlineIndia23.00p20.00p20.00p
International LandlineSouth Africa47.00p41.00p41.00p
International LandlineUnited States5.00p5.00p5.00p

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe router supplied by this provider is compatible with Apple Mac Operating Systems.
WindowsThe router supplied by this provider is compatible with Windows 98SE or higher
Customer Service
Call CentreCustomer Care: UK based call centre Between 7am - 11pm, 7 days a week, except Bank Holidays. Calls are charged at local rates from UK Landlines. Technical Support: 24 hours a day, 7 days a week. Calls are charged at local rates from UK Landlines.
Online SupportLimited FAQs available online
Gaming
PlayStationThe router provided with this package is compatible with PlayStation
X-boxThe router provided with this package is compatible with Xbox
Hardware
RouterConnect two or more computers/games consoles/laptops to the internet using the router
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
EmailFree5 e-mail addresses are available with this package, with a stoarge limit of 50GB, and Anti-Virus protection.
WebspaceFree50MB webspace available to build your own website
Payment Methods
ChequeFreeThere is no additional charge to pay by cash or cheque. You can pay at your local Post Office or by post
Credit CardYou cannot pay for this package with a credit card
Direct DebitYou can pay for this package by direct debit
Security
Anti SpamFreeProvided Free of Charge
Anti VirusFreeProvided Free of Charge
Child ProtectionFreeOnline parental controls included
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer.
Apply now for Post Office Broadband's Broadband Extra + Home Phone
Ratings

from ratings

User ratings for Post Office Broadband from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing
Package Last Updated: Thursday, 18-March-2010