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Package Summary

O2 Broadband's Premium - O2 mobile customers only details...

O2 Broadband is a relative newcomer in the the broadband provision market but it is a trusted brand and an excellent choice for customers wanting reliable, super-fast broadband and offers free, UK-based tech support 24-hours a day

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for heavy broadband users, gamers and families that spend a lot of time online; you can download music in seconds and a DVD quality film in around 45 minutes

The main features included with this package are a free wireless router, free 24/7 UK-based customer service and unlimited downloads (a fair usage policy applies)
Monthly Cost£10.00 - This price is only available to O2 mobile customers. The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A free router is included with no charge for P and P
First Year Cost£120.00 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - You may cancel the contract with the 12 month term by giving 30 days written notice and paying a £48.93 cancellation fee (plus any relevant service charges incurred during the 30 day period)
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Special Offers / Features
  • £50 credit for O2 mobile customers (Pay Monthly Voice, Pay & Go Voice and Pay Monthly MBB) when you take O2 Home Broadband, offer ends 31st March 2010
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed1Mb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesO2 does not specify a limit on monthly network usage. However if O2 feels that your activities are so excessive that other customers are detrimentally affected, they may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity do not immediately decrease after the warning, O2 may terminate or suspend your services

Other Features
Add-ons
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe O2 wireless box included with this package is Apple Mac compatible.
WindowsCompatible with all versions of Windows 98 onwards
Customer Service
Awards and AccreditationsJ.D. Power and Associates 2008 UK Fixed Broadband ISP Customer Satisfaction Study - Overall Customer Satisfaction winner Which? Best Buy Winner January 2009 - Ease of set up; Value for money; Customer Service; and On-line help
Call CentreCustomer Support: Lines open 24 hours a day, 7 days a week. Customer support calls are free Technical Support: Lines open 24 hours a day, 7 days a week. Technical support calls are free
Online SupportO2 offer 24 hour online email support.
Gaming
PlayStationThe modem or router supplied by this provider is Playstation compatible.
X-boxThe modem or router supplied by this provider is X-Box compatible.
Hardware
RouterFreeA wireless router is included with no charge for P and P
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingA dynamic IP address is included as standard however a static IP is available for £4.89 a month.
Online Storage space
EmailFreeThis package includes up to 10 email addresses.
WebspaceFree100MB of web space included with this package
Payment Methods
ChequeYou cannot pay for this package with a cheque
Direct DebitPayments must be made monthly in advance by direct debit only.
Security
Anti SpamFreeThis package includes McAfee internet security with spam filters.
Anti VirusFreeThis package includes McAfee internet security with anti-virus.
Child ProtectionFreeThis package includes McAfee internet security with parental controls.
FirewallFreeThis package includes McAfee internet security with a Firewall.
Apply now for O2 Broadband's Premium - O2 mobile customers only
Ratings

from 265 ratings

User ratings for O2 Broadband from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

O2 Broadband reviews

Our journalists selected a representative sample of 8 O2 Broadband customer reviews posted January 2010 from our Customer Satisfaction Survey. Both good and bad, their reviews are shown as-is and are not edited.

Positive reviews
The customer service. O2s customer service has always been brilliant. - Jan 4, 2010 6:44 PM
Excellent service, great reliability and a slightly increased speed compared to my previous supplier. - Jan 5, 2010 1:30 PM
Speed and bandwidth are excellent even at peak times. - Jan 18, 2010 6:17 PM
Customer service is outstanding and line speed is consistently fast. - Jan 20, 2010 7:11 PM
Negative reviews
The speed. It's about half what I was sold. Still fast at 9Mb but not 20Mb as i was sold. - Jan 4, 2010 6:44 PM
One problem is during the course of an evening the connection goes down,roughly every two hours. - Jan 4, 2010 7:51 PM
Connection breaks down quite often. - Jan 18, 2010 2:30 PM
Very little technical experience or knowledge of the job. - Jan 19, 2010 8:58 AM
Package Last Updated: Friday, 19-March-2010