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Package Summary

Zen Internet's Lite details...

Zen Broadband is the award-winning broadband service from Zen Internet. They offer a comprehensive range of business and residential broadband solutions to suit all requirements - backed by a world-class network infrastructure and unrivalled customer service and technical support

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a Up to 20Mb conncetion speed (depending on your area), 1 month contract and a 5 GB download limit (light user)
Monthly Cost£17.99 - The set monthly cost you will pay for this package does not include line rental (ex.VAT)
Connection Fee£47.00 - A one-off fee to activate your new connection
Modem/Router£45.83 - A router is included with no charge for P and P (ex.VAT)
First Year Cost£308.71 - This includes any promotional discounts, router costs and connection fees but does not include monthly line rental
Contract Length1 month - There are no cancellation charges
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed1Mb
Download Limit5GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for light usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesShould a customer exceed their monthly usage allowance, they will be automatically re-directed to a special Zen Website when they connect to the Internet which enables them to increase bandwidth allowance and re-enable normal Internet access. When they reach this site, customers can select how many extra GB they wish to purchase from 1GB, 2GB, 5GB, 10GB, 20GB and 50GB. Any unused GB at the end of the calendar month will be held in a "bank" for future use.

Other Features
Customer Service
Awards and AccreditationsWhich? Broadband Best Buy Winner 2009 - Capped high speed service Which? Awards 2008 - Best Broadband Provider Which? - Best Buy Broadband March 2008
Call CentreUK based Support: Lines open 24 hours a day, 7 days a week. Calls are charged at local rate
Online SupportOnline support provided via e-mail and help text on the providers web-site
Hardware
ModemAn optional router is available
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address included - Your computer or router is given an address from an available pool each time you connect Static IP address included - Your computer or router is given the same address whenever it is connected to the Internet
Online Storage space
Email11 POP3 mailboxes are included with free automatic virus scan when sending and receiving emails.
Webspace2GB of online webspace available.
Security
FirewallFirewall software is not provided with this broadband package. However, the router supplied will provide basic firewall protection for your computer
Apply now for Zen Internet's Lite
Ratings

from 28 ratings

User ratings for Zen Internet from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

Zen Broadband reviews

We have chosen a representative sample of 5 Zen customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive feedback
Reliabilty is excellent. - Jan 5, 2010 3:28 PM
You are treated as a customer and not an account number. If they say they will phone you back they do. - Jan 18, 2010 2:25 PM
No frills, but very efficient. Good phone assistance. - Jan 18, 2010 3:49 PM
Negative feedback
My dissatisfaction with my internet service is solely due to matters outside the control of Zen ie excruciatingly slow speeds caused by distance from the exchange and overhead phone lines. - Jan 18, 2010 6:53 PM
Could be abit cheap, but you pay for the quality of service it seems with broadband. - Jan 18, 2010 7:38 PM
Package Last Updated: Wednesday, 27-January-2010