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Package details

Package Summary

Direct Save Broadband's Broadband Family Option 3 details...

Direct Save Telecom has been providing cheap calls and line rental in the UK since 1999 and they now also offer up to 8Mb broadband. Their broadband comes as part of the ever-popular bundle, with their phone services.

This package bundles your broadband, home phone and line rental from Direct Save. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a free 4 port router, 20GB download limit during peak periods, unlimited download during off peak periods (fair usage applies), static IP address and unlimited landline calls, anytime
Monthly Cost£19.52 - The set monthly cost you will pay for this package does not include line rental
Connection Fee£29.95 - A one-off fee to activate your new connection
Modem/Router£5.95 - A router is included with a £5.95 charge for P and P
First Year Cost£270.14 - This includes any promotional discounts, router costs and connection fees but does not include monthly line rental
Contract Length1 month - Should you cancel your contract during this period, there is a £50 cancellation fee if this is 12 months from your sign-up date
Company TelephoneCall DST on
0800 280 2021
TechnologyADSL IPStream
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Direct Save, this will cost £10.63 a month (BT costs £11.25)
Special Offers / Features
  • Unlimited download limit during off peak periods
  • 20GB limit during peak periods
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download Limit20GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for high end usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesAny downloading beyond the published limit you will be charged an additional £1.95 per / GB

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP.
Compatibility
Apple MacThe router supplied by this provider is compatible with Mac OS 8.6, 9 or higher
WindowsThe router supplied by this provider is compatible with Windows 98SE or higher
Customer Service
Awards and AccreditationsThere are no published awards or accreditations for this broadband provider
Call CentreUK Based Customer Services and Technical Support: Lines open 8.30am to 5.30pm Monday to Friday Calls charged at 4p a minute.
Online SupportOnline support provided via e-mail on the providers web-site
Gaming
PlayStationThe modem supplied by this provider can be connected directly to your console.
X-boxThe modem supplied by this provider can be connected directly to your console.
Hardware
Modem£5.95A router is included with a £5.95 charge for P and P
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive audio or radio content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingFreeA static IP address is available on request free of charge
Online Storage space
EmailFree10 email addresses with VIRUSshield service to keep unwanted viruses at bay
WebspaceFree25MB of webspace is provided
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardYou cannot pay for this package with a credit card
Direct DebitYou can pay for this package by direct debit
Security
Anti SpamFreeSPAMshield is a safe, fully-managed service that gives you protection from unwanted junk emails, so that you don?t have to worry.
Anti VirusAnti-Virus protection is not included with this package
Child ProtectionParental control is not provided by this company.
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer
Apply now for Direct Save Broadband's Broadband Family Option 3
Ratings

from ratings

User ratings for Direct Save Broadband from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing
Package Last Updated: Monday, 15-March-2010