Essential Broadband + Weekend Calls (12 Months)

Package Summary

PlusNet's Essential Broadband + Weekend Calls (12 Months) details...
PlusNet was founded in 1997. Along with three sister companies, it now provides broadband and dial-up internet to almost 250,000 customers. PlusNet's residential services provide broadband, broadband hardware, dial-up, and landline phone calls. They also offer one month contracts and operate UK based customer services, which are open 24 hours a day, 7 days per week at local rates. This package bundles your broadband, home phone and line rental from PlusNet. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours The main features included with this package are a 1 GB download limit a 4 port wireless router and unlimited weekend calls to UK landlines
Monthly Cost		£6.99 - The set monthly cost you will pay for this package does not include line rental
Connection Fee		Free - Activation for your new connection
Modem/Router		£36.98 - A wireess router is included with a £6.99 charge for P and P
First Year Cost		£120.86 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length		12 months - There are no cancellation charges however if you end your contract with Plusnet within 12 months you will have to pay a £40 connection fee
Company Telephone		Call PlusNet on 0800 694 0016
Technology		ADSL IPStream
Technology Information		You will need a non cable telephone line in order to get this package. You must switch your line rental to PlusNet, this will cost £10.00 a month (BT costs £10.50)
Speed/Restrictions
Contention Ratio		50:1
Download Speed		8Mb
Upload Speed		448Kb
Download Limit		1GB
Download Limit Notes		This package comes with a set download limit which may restrict the amount you can download. This package is suitable for light usage; here are some helpful representations of downloading: 60 hours web surfing = 1.5GB 1 Music Album = 0.06GB 10 Min Video Clip on Youtube = 0.2GB Low definition movie = 0.75GB DVD quality movie = 4.5GB 10 hours of internet radio = 1.2GB Usage is free overnight between midnight and 8am
Download Limit Exceed Notes		Each Broadband Your Way Option comes with a usage allowance. Extra usage is just £1 per GB if you add it upfront or £1.25 per GB if you just pay for any extra as you use it. If you know you don't want to pay any extra you can set a price limit (if you reach your limit your line is restricted to 128kbps and advanced protocols - Usenet, P2P and FTP - are blocked until the end of your billing month. A limit is set as standard if you choose a pre-defined option)

UK Phone Call Charges

This package comes with a phone line offering unlimited UK weekend calls. A 4.5p call set-up charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below.

UK Local/National Call Rates	Description	Day	Evening	Weekend
Landline	Local	3.00p	3.00p	Free
Landline	National	3.00p	3.00p	Free

UK Mobile Call Rates	Description	Day	Evening	Weekend
Mobile	o2	9.75p	5.00p	5.00p
Mobile	Orange	9.75p	5.00p	5.00p
Mobile	Three Mobile	20.50p	14.50p	14.50p
Mobile	T-Mobile	9.75p	5.00p	5.00p
Mobile	Vodafone	9.75p	5.00p	5.00p

Other Features

Communications
Voice Over IP (VOIP)		Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple Mac		Suitable for use with Mac OS9.1 and above
Windows		Compatible with all versions of Windows 98 onwards
Customer Service
Awards and Accreditations		PC Advisor 2006 - Best for Customer Service Customer Award ISPA Awards 2008 - Best Consumer ISP Finalist Computer Shopper 2007 - Best Broadband Provider Reader Award Custom PC magazine 2007 - Best Internet Service Provider 2007
Call Centre		Customer Support: Lines open 24 hours a day, 7 days a week. Calls are charged at local rate Technical Support: Lines open 24 hours a day, 7 days a week. Calls are charged at local rate
Online Support		Online support provided via e-mail and help text on the providers web-site
Gaming
PlayStation		The router supplied by this provider is not compatible with Playstation
X-box		The router supplied by this provider is not compatible with Xbox
Hardware
Router	£36.98	A 4-port wireless router is included at £29.99 with a £6.99 charge for P and P
Media
Audio Content		There is no free / exclusive audio or radio content provided as part of this package
Video Content		There is no free / exclusive video content provided as part of this package
Migration Notes
Migration		You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP Addressing		Dynamic IP address (optional Static IP address available)
Online Storage space
Email	Free	Unlimited email addresses
Webspace	Free	250Mb of webspace
Payment Methods
Cheque		You can pay for the annual cost of this package with a cheque
Credit Card		There is no additional charge to pay by credit card. Payments must be made monthly in advance
Direct Debit		There is no additional charge to pay by Direct Debit
Security
Anti Spam	Free	Provided Free of Charge
Anti Virus	Free	Provided Free of Charge
Child Protection		Parental controls are not provided as part of this package
Firewall	Free	Provided Free of Charge

Most Popular International Call Charges

A 4.5p call set-up charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute.

International Rates	Country	Day	Evening	Weekend
International Landline	Australia	8.50p	4.50p	4.50p
International Landline	France	8.50p	4.50p	4.50p
International Landline	India	25.00p	22.00p	22.00p
International Landline	South Africa	52.00p	46.00p	42.00p
International Landline	United States	8.50p	4.50p	4.50p

Package Last Updated: Thursday, 23-October-2008