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Package Summary

Eclipse Internet's Home Select details...

Eclipse Internet uses the latest ADSL2+ technology to offer up to 24Mb broadband - the fastest speeds your phone line can handle. Its packages come with a choice of set download allowances and its Home Pro tariff also offers free overnight downloads

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are super fast 24Mb connection speed, a router and UK based technical support
Monthly Cost£19.95 - The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - A one-off fee to activate your new connection
Modem/Router£4.99 - A router is included with a 4.98 charge for P and P
First Year Cost£244.39 - This includes any promotional discounts, router costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall Eclipse on 0800 156 0516
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Speed Restrictions
Contention Ratio50:1
Download Speed24Mb
Upload Speed1Mb
Download Limit50GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesAny downloading beyond the published limit you will be charged an additional £1.25 per GB or your connection speed will be slowed to 256Kbp. A Usage Meter has also been added to the MyEclipse control panel which will allow you to view usage at any given time in the billing month. The usage meter also enables you to view and report on your usage for the previous 6 months, to assist in your decision making.

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP.
Compatibility
Apple MacFreeThe router supplied by this provider is not Apple Mac compatible. You can order the SpeedTouch 536 USB & Ethernet router for compatibility.
WindowsCompatible with all versions of Windows 98 onwards
Customer Service
Awards and AccreditationsISPA Awards 2007 - Best Consumer Broadband PC Advisor Awards 2006 - Special Mention PC Pro 2006 - Best Broadband ISP
Call CentreTechnical Support: Lines open 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. Customer Support: Lines open 9am to 5.30pm Monday to Friday Calls provided by BT will be charged at up to 6p per minute. Mobile and other provider charges may vary
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem or router supplied by this provider is not compatible with Playstation
X-boxThe modem or router supplied by this provider is not compatible with X-box
Hardware
RouterA router is included with a £4.99 charge for P and P
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive audio or radio content provided as part of this package
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingFreeThis package includes static IP addresses
Online Storage space
EmailFree10 email addresses
WebspaceFree100MB of webspace
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit Card£1.00Per month additional charge to pay by credit card. Payments must be made monthly in advance
Direct DebitThere is no additional charge to pay by Direct Debit
Security
Anti SpamFreeProvided Free of Charge
Anti VirusFreeProvided Free of Charge
Child ProtectionThere is no child protection software included with this package
FirewallFirewall software is not provided with this broadband package. However, the router supplied will provide basic firewall protection for your computer
Apply now for Eclipse Internet's Home Select
Ratings

from 34 ratings

User ratings for Eclipse Internet from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

Eclipse Broadband reviews

Our journalists selected a representative sample of 8 Eclipse Broadband customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive opinions
UK based helpline. - Jan 6, 2010 11:39 AM
Customer service and technical support are excellent. - Jan 18, 2010 3:03 PM
Local number customer services! - Jan 18, 2010 7:28 PM
Good security & good information provided. - Jan 18, 2010 7:43 PM
Negative opinions
Didn't keep me well informed about cheaper options which became available. - Jan 5, 2010 10:28 AM
Slow response to complaints and unclear charges applied with the small print hidden away on an obscure web page. - Jan 18, 2010 6:46 PM
Service keeps dropping out. - Jan 18, 2010 9:07 PM
Unreliable connection, slow speeds at peak times. - Jan 19, 2010 9:21 AM
Package Last Updated: Monday, 15-March-2010