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Package Summary

Sky Broadband's Unlimited Broadband + TV + Talk Freetime details...

Sky is well established as a leader for digital TV for 20 years but made its entry into the broadband market by acquiring Easynet a few years ago. Sky specialises in home broadband, tv and phone bundles but customers must take a tv package to be eligible for other services

This package bundles your broadband, line rental, home phone and digital television from Sky. Perfect for heavy broadband users, gamers and families that spend a lot of time online. You can download a music track in less than 5 seconds or a DVD quality movie in under around 12 minutes

The main features included with this package are a high speed connection, wireless router, Sky television, heavy use download limit and unlimited evening and weekend calls to landlines

Sky Television - The package listed is a basic Sky package that allows you to choose one "Pack" from a Sky's channel groups. This package includes a set top box, however Sky Sports and Sky Movies are not included. When you visit the Sky web-site, you must build a bespoke television, broadband and home phone package to suit your preferences
Monthly Cost£28.00 - The set monthly cost you will pay for this package does not include line rental
Connection Fee£49.00 - A one-off fee to activate your new connection
Modem/RouterFree - A wireless router is included with no charge for P and P
First Year Cost£385.00 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall Sky on
08442 410 582
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Sky, this will cost £11.00 a month (BT costs £11.54)
Special Offers / Features
  • 3 months free McAfee Internet Security
  • £50 Marks and Spencer voucher when you order online, offer ends 25th March 2010
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed1Mb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit without a fair usage policy. This package is suitable for heavy usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesSky can temporarily or permanently control or restrict your online activities if you are threatening the security of their network

UK Phone Call Charges
This package comes with a phone line offering unlimited UK evening and weekend calls. A 8p call connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below.
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocal5.25pFreeFree
LandlineNational5.25pFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 12.23p7.34p7.34p
Mobileo212.23p7.34p7.34p
MobileOrange12.23p7.34p7.34p
MobileT-Mobile12.23p7.34p7.34p
MobileVodafone12.23p7.34p7.34p

Most Popular International Call Charges
A 8p call connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
International RatesCountryDayEveningWeekend
International LandlineAustralia26.70p11.20p11.20p
International LandlineFrance20.50p11.20p11.20p
International LandlineIndia27.50p24.00p24.00p
International LandlineSouth Africa58.00p51.00p51.00p
International LandlineUnited States17.00p11.20p11.20p

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe router supplied by this provider is compatible with Apple Mac Operating Systems OS X v10.2.6 (Jaguar) or higher
WindowsThe router supplied by this provider is compatible with Windows 2000 or higher or higher
Customer Service
Awards and AccreditationsBroadband Customer Satisfaction - Joint Winner - uGov Survey 2007 Best Value for Money - Winner - uGov Survey 2007 Best Ensuring you are on the Best Deal - Winner - uGov Survey 2007
Call CentreCustomer Care: 8.30am till 11.00pm, 7 days a weekays. Calls are charged at national rates from UK Landlines.
Online SupportA dedicated customer serivce team will deal with broadband enquiries. Comprehensive online FAQs provided
Gaming
PlayStationThe router provided with this package is compatible with PlayStation
X-boxThe wireless router provided with this package is compatible with X-Box
Hardware
RouterFreeWireless router worth £50
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentEnjoy hundreds of Sky movies, exciting sports highlights and episodes from your favourite Sky TV series, ready and waiting for you to download to your PC and watch whenever you like.
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingFreeDynamic IP address
Online Storage space
EmailFree10 sky.com email addresses
WebspaceFree200MB webspace available to build your own website
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardYou can pay for this package by credit card
Direct DebitYou can pay for this package by direct debit
Security
Anti SpamFreeMcAfee Protects against Spam and 'phishing' scams. Free for the first 12 months
Anti VirusFreeMcAfee Internet Security Suite helps block and remove viruses. Free for the first 12 months. If you use Apple Macs you'll get McAfee VirusScan
Child ProtectionFreeMcAfee parental filters help shield your kids from sites or content you?d rather they didn't see. Free for the first 12 months
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer
Apply now for Sky Broadband's Unlimited Broadband + TV + Talk Freetime
Ratings

from 517 ratings

User ratings for Sky Broadband from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

Sky Broadband reviews

Our journalists selected a representative sample of 8 Sky Broadband (www.Sky.com) customer reviews posted January 2010 from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive feedback
They don't slow down the service when downloading large amount of data. - Jan 4, 2010 6:57 PM
I like how i have all my services on one bill (Telephone broadband and television). - Jan 5, 2010 12:44 PM
The technical support is outstanding, 24 hour support seven days a week, as well as, as I am a sky talk customer also if I need to call the support hotline the calls are free! - Jan 18, 2010 1:57 PM
Their service is very prompt and efficient. - Jan 19, 2010 3:04 PM
Negative feedback
I was offered £100 vouchers to join which never materialised. - Jan 18, 2010 3:02 PM
I never get the quoted speed. - Jan 18, 2010 6:22 PM
Yes - broadband connection drops off at various times of the day, only for a few minutes but most annoying all the same. - Jan 18, 2010 7:32 PM
It is very hard to get through on the phone sometimes an hour to wait. - Jan 25, 2010 7:27 PM
Package Last Updated: Friday, 12-March-2010