Package Summary
Virgin Media's Broadband: L + Phone: M + TV: M+ details... Virgin Media offers the UK?s fastest broadband service at speeds of up to 50Mb, as well as its fibre optic 20Mb and 10Mb broadband packages. Customers can also bundle their award-winning broadband with a huge range of services, including home phone, digital TV, mobile broadband and even mobile phone tariffs.broadband , line rental , home phone and digital television from Virgin Media. An above average broadband speed, perfect for surfing the internet for hours on end, super-fast music downloads and high-quality movie downloads. You can download a music track in less than 10 seconds or a DVD quality movie in under around 30 minuteswireless router , digital TV services , free security software and unlimited weekend calls to landlines Monthly Cost £18.00 - Free for the 1st 2 months, £18.00 per month thereafter. The set monthly cost you will pay for this package does not include line rental Connection Fee Free - A one-off fee to activate your new connection Modem/Router Free - A wireless router is included with no charge for P and P. If you end your contract with Virgin Media you will have to return the hardware First Year Cost £180.00 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental Contract Length 12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum. However there is a 30 day money back guarantee period Static IP N/A Technology Cable Technology Information You will need a cable telephone line in order to get this package. You must switch your line rental to Virgin Media, this will cost £11.99 month (BT costs £11.54) Special Offers / Features
First 2 months free, offer ends 31st March 2010
Free Installation, offer ends 31st March 2010
Sky channels are now back on Virgin TV, including: Sky 1, Sky 2, Sky 3, Sky News and Sky Sports News
Speed Restrictions Contention Ratio 50:1 Download Speed 10Mb Upload Speed 512Kb Download Limit Unlimited Download Limit Notes This package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:
60 hours web surfing = 1.5GB
1 Music Album = 0.06GB
10 Min Video Clip on Youtube = 0.2GB
Low definition movie = 0.75GB
DVD quality movie = 4.5GB
10 hours of internet radio = 1.2GB
Download Limit Exceed Notes If you persistently download large files between 4pm and midnight you could have your speed reduced by Virgin Media
Digital TV Summary Get over 65 digital TV channels including Virgin1, Five US, E4 and Setanta Sports News. Access a library of films, TV, music available to watch on demand. Use a 'Catchup TV' - to access Virgin's pick of last 7 days television for free
Sky channels are now back on Virgin TV, including: Sky 3, Sky News and Sky Sports News
UK Phone Call Charges This package comes with a phone line offering unlimited UK weekend calls. A 10p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
UK Local/National Call Rates Description Day Evening Weekend Landline Local 6.50p 6.50p Free Landline National 6.50p 6.50p Free
UK Mobile Call Rates Description Day Evening Weekend Mobile 3 Mobile 29.63p 22.48p 22.48p Mobile o2 17.37p 12.26p 12.26p Mobile Orange 17.37p 12.26p 12.26p Mobile T-Mobile 17.37p 12.26p 12.26p Mobile Vodafone 17.37p 12.26p 12.26p
Most Popular International Call Charges A 10p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
International Rates Country Day Evening Weekend International Landline Australia 32.78p 32.78p 32.78p International Landline France 32.79p 32.79p 32.79p International Landline India 77.97p 77.97p 77.97p International Landline South Africa 77.97p 77.97p 77.97p International Landline United States 22.60p 22.60p 22.60p
Other Features Communications Voice Over IP (VOIP) Speak to your friends and family online with Voice-Over-IP Compatibility Apple Mac The router supplied by this provider is compatible with Mac OS 9.0+ (including OSX) or higher Windows The router supplied by this provider is compatible with Windows 2000 pro, Windows XP or higher Customer Service Awards and Accreditations Best Consumer ISP - Finalist ISPAs 2008
Best Consumer Broadband - Finalist ISPAs 2008
Best Dial-Up - Finalist ISPAs 2006
Best Heavy Consumer Broadband - Finalist ISPAs 2006
Best Light Consumer Broadband - Finalist ISPAs 2006 Call Centre Automated Service Update:
Lines open 24-hours, 7 days a week.
Freephone.
Broadband Technical Support
Lines open 8am - midnight, 7 days a week.
Calls are charged at a local rate (free if you call from a Virgin Media phone). Online Support Online support provided via e-mail and help text on the providers web-site Gaming PlayStation The modem or router supplied by this provider is compatible with Playstation X-box The modem or router supplied by this provider is compatible with X-box Hardware Router Free A wireless router is included with free P and P Media Audio Content There is no free / exclusive audio or radio content provided as part of this package Video Content There is no free / exclusive video content provided as part of this package Migration Notes Migration This supplier is not part of the OFCOM Code of Practice that facilitates switching from one ISP to another. You are likely to experience an interruption to your broadband if you switch to or from this package to an ADSL service Networking IP Addressing Dynamic IP address Online Storage space Email Free 15 Email addresses are available for you and your family. Photos V Stuff now offers free photo services:
1. Upload photos
2. Use remote access to share photos online
3. Print photos Webspace Free 55Mb of online webspace available. Payment Methods Cheque £5.00 Per month additional charge to pay by cheque Credit Card £5.00 Per month additional charge to pay by credit card Direct Debit Free You can pay for this package by direct debit Security Anti Spam Free PCguard anti-spam service included. Anti Virus Free PCguard anti-virus service included. Child Protection Free PCguard child protection service included. Firewall Free PCguard firewall service included.
Virgin Media Broadband reviews
Our journalists selected a representative sample of 8 Virgin Media Broadband customer reviews posted January 2010 from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.
Positive experiences
Negative experiences
Package Last Updated: Thursday, 11-March-2010
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