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Package Summary

BT's Talk and Surf Unlimited - Calls + Broadband details...

BT broadband packages provide connection speeds of up to 8Mb, and when their 21 Century Network rolls out in 2008 customers will be able to enjoy speeds of up to 24Mb

This package bundles your broadband, home phone and line rental from BT. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a unlimited download limit (fair usage applies), wireless router and unlimited anytime calls to UK landlines
Monthly Cost£19.99 - for the first 3 months, £27.99 thereafter. The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A wireless router is included with no charge for P and P
First Year Cost£311.88 - This includes any promotional discounts, modem/router costs and connection fees but does not include monthly line rental
Contract Length18 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall BT on
0800 028 2122
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to BT, this will cost £11.54 a month
Special Offers / Features
  • Includes BT Wireless Home Hub
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf you exceed your usage allowance for two consecutive months, BT will charge £1 per excess GB (Gigabyte) starting on the second month, and this will continue in consecutive months if your usage continues to exceed the allowance. This charge will appear on your BT bill

UK Phone Call Charges
This package comes with a phone line offering unlimited calls, anytime. A 9.30p call set-up fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below.
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocalFreeFreeFree
LandlineNationalFreeFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 12.50p7.40p7.40p
Mobileo212.50p7.40p7.40p
MobileOrange12.50p7.40p7.40p
MobileT-Mobile12.50p7.40p7.40p
MobileVodafone12.50p7.40p7.40p

Most Popular International Call Charges
A 9.30p call set-up fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute.
International RatesCountryDayEveningWeekend
International LandlineAustralia27.20p11.40p11.40p
International LandlineFrance20.90p11.40p11.40p
International LandlineIndia28.00p24.50p24.50p
International LandlineSouth Africa59.20p52.10p52.10p
International LandlineUnited States17.30p11.40p11.40p

Other Features
Customer Service
Awards and AccreditationsReaders Digest Award - Most Trusted ISP 2009
Call CentreTechnical Support: Lines open 24 hours a day, 7 days a week. Freephone calls from landlines Mobile and other providers' costs may vary Customer Support: Lines open 24 hours a day, 7 days a week. Freephone calls from landlines Mobile and other providers' costs may vary
Online SupportOnline support provided via e-mail and help text on the providers web-site
Hardware
RouterA BT HomeHub is provided with this package
  • 4xEthernet, 1xUSB master 1 Broadband (DSL) connection
  • Compatible with Mac OS 8.6 and above
  • Compatible with Windows 98SE and above
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
EmailE-mail account(s) are available
Webspace5GB of secure online storage available
Payment Methods
ChequeCustomers choosing not to pay by Whole Bill Direct Debit or Monthly Payment Plan will be charged a payment processing fee of £1.50 a month / £4.50 a quarter
Direct DebitYou can pay for this package by Direct Debit. There is no additional charge to pay by Direct Debit
Security
FirewallBT NetProtect for advanced security - including Norton AntiVirus and Personal Firewall
Apply now for BT's Talk and Surf Unlimited - Calls + Broadband
Ratings

from 1586 ratings

User ratings for BT from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

BT Broadband reviews

Our journalists selected a representative sample of 8 BT Broadband customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive comments
Good quality and did deal to keep me as customer for 4th year as loyalty bonus. - Jan 18, 2010 1:26 PM
The service is very good it is rearely down. I the last 2.5 years, i have lost connection only once. - Jan 18, 2010 3:49 PM
Issues are always solved even if sometimes it takes a little while - also Freephone Number, very important. - Jan 18, 2010 5:18 PM
Reliability. Very rarely have any interruptions to our broadband service. - Jan 18, 2010 8:36 PM
Negative comments
I find the BT bill somewhat difficult to understand. - Jan 18, 2010 1:01 PM
Tech support (India) is often difficult to understand, and the first line of tech support is not very knowledgable. - Jan 18, 2010 1:37 PM
BILLS ARE CONFUSING,NOT CLEAR,ON HOW MUCH YOU PAY. - Jan 18, 2010 2:14 PM
The speed is too slow. Since joining BT my IP profile started @ 2M then gradually crept up to 4M but has now dropped off to 2.5M. - Jan 18, 2010 2:26 PM
Package Last Updated: Monday, 15-March-2010