O2 Broadband Access (12 months) for £23.00
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Package Summary

O2 Broadband's Access details...

O2 Broadband is a relative newcomer in the the broadband provision market but it is a trusted brand and an excellent choice for customers wanting reliable, super-fast broadband and offers free, UK-based tech support 24-hours a day

This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a free wireless router and free 24/7 UK-based customer service
Monthly Cost£23.00 - The set monthly cost you will pay for this package does not include line rental
Connection Fee£25.00 - Activation for your new connection
Modem/RouterFree - A free wireless router is included with no charge for P and P
First Year Cost£301.00 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - If you want to cancel your contract after the first 30 days, you will incur a termination fee
Company TelephoneCall O2 on
0800 198 1351
Static IPN/A
TechnologyADSL
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £12.79 a month from BT or less from a competitor
Special Offers / Features
  • FREE broadband for the first 3 months, offer ends 30th June 2010
  • 30 day happiness guarantee
  • Free security software
  • Free O2 Technical Support 24-7 days a week, 365 days a week
1st Year Cost Breakdown
Monthly costs (excluding line rental)
Ongoing£23.00 for 12 months £276.00
This includes any promotional discounts, inclusive calls and TV channels (if applicable)
Up front costs
Connection fee £25.00
Modem costs (incl delivery) Free
Total first year costs (excluding line rental) £301.00
Line rental costs
Ongoing£12.79 for 12 months £153.48
Notes - This will cost £12.79 a month from BT or less from a competitor
Total first year costs (including line rental) £454.48
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed448Kb
Download Limit20GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading (approx):
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesO2 does not specify a limit on monthly network usage. However if O2 feels that your activities are so excessive that other customers are detrimentally affected, they may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity do not immediately decrease after the warning, O2 may terminate or suspend your services

Other Features
Customer Service
Awards and AccreditationsWhich? Best Buy Winner January 2009
Call CentreCustomer Support: Lines open 24 hours a day, 7 days a week. Customer support calls are free Technical Support: Lines open 24 hours a day, 7 days a week. Technical support calls are free
Online SupportO2 offer 24 hour online email support.
Hardware
RouterA wireless router is included with no charge for P and P
Migration Notes
MigrationYou can migrate to this provider using a Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingA static IP is available for £5 a month
Online Storage space
EmailThis package includes up to 10 email addresses.
Payment Methods
ChequeYou cannot pay for this package with a cheque
Direct DebitPayments must be made monthly in advance by direct debit only
Security
FirewallThis package includes McAfee internet security with a Firewall
Apply now for O2 Broadband's Access
Ratings

from 265 ratings

User ratings for O2 Broadband from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

O2 Broadband reviews

Our journalists selected a representative sample of 8 O2 Broadband customer reviews posted January 2010 from our Customer Satisfaction Survey. Both good and bad, their reviews are shown as-is and are not edited.

Positive reviews
The customer service. O2s customer service has always been brilliant. - Jan 4, 2010 6:44 PM
Excellent service, great reliability and a slightly increased speed compared to my previous supplier. - Jan 5, 2010 1:30 PM
Speed and bandwidth are excellent even at peak times. - Jan 18, 2010 6:17 PM
Customer service is outstanding and line speed is consistently fast. - Jan 20, 2010 7:11 PM
Negative reviews
The speed. It's about half what I was sold. Still fast at 9Mb but not 20Mb as i was sold. - Jan 4, 2010 6:44 PM
One problem is during the course of an evening the connection goes down,roughly every two hours. - Jan 4, 2010 7:51 PM
Connection breaks down quite often. - Jan 18, 2010 2:30 PM
Very little technical experience or knowledge of the job. - Jan 19, 2010 8:58 AM
Package Last Updated: Monday, 6-September-2010