| Communications |
| Voice Over IP (VOIP) | Speak to your friends and family online with Voice-Over-IP |
| Compatibility |
| Apple Mac | Operating System - OS 8.6 - OSX |
| Windows | Compatible with all versions of Windows 98 onwards |
| Customer Service |
| Awards and Accreditations | 'Best Consumer ISP' - Finalist ISPAs 2006
'Best Dial-Up' - Finalist ISPAs 2006
'Best Heavy Consumer Broadband' - Finalist ISPAs 2006
'Best Light Consumer Broadband'- Finalist ISPAs 2006 |
| Call Centre | Automated Service Update:
Lines open 24-hours, 7 days a week.
Freephone.
Broadband Technical Support
Lines open 8am - midnight, 7 days a week.
Calls are charged at a local rate. |
| Online Support | Online support provided via e-mail and help text on the providers web-site |
| Gaming |
| PlayStation | The modem or router supplied by this provider is compatible with Playstation |
| X-box | The modem or router supplied by this provider is compatible with X-box |
| Hardware |
| Modem | Free | A Modem is provided |
| Media |
| Audio Content | There is no free / exclusive audio or radio content provided as part of this package |
| Video Content | There is no free / exclusive video content provided as part of this package |
| Migration Notes |
| Migration | This supplier is not signed up to the OFCOM Voluntary Code of Practice that facilitates switching from one ISP to another. You are likely to experience an interruption to your broadband if you switch to or from this package |
| Networking |
| IP Addressing | Dynamic IP address |
| Online Storage space |
| Email | Free | 15 Email addresses are available for you and your family. |
| Webspace | Free | 55Mb of online webspace available. |
| Security |
| Anti Spam | Free | Provided Free of Charge |
| Anti Virus | Free | Provided Free of Charge |
| Child Protection | Free | Parental Controls are provided as a part of NTL Netguard. |
| Firewall | Free | A Firewall is provided as a part of NTL Netguard. |