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The ‘up to’ speeds you see are the providers advertised speeds. These are the download speeds that at least 10% of the provider’s customers actually receive. A package might be advertised as ‘up to 16Mb’ however the actual speed you will receive depends on a number of factors, including:
Before you sign up for a new broadband package, the provider should give you a realistic estimate of the speed you’re likely to receive - if they don’t offer this information, don’t be afraid to request it.
broadbandchoices would like to see clearer advertising of realistic broadband speeds, and encouragingly, Ofcom - the industry regulator - is also pushing to change the regulations so ISPs will have to advertise broadband speeds that at least 50% of customers can get.