Broadband News

TalkTalk Broadband tops 4.15 million customers

Tuesday, 19 January 2010

By Garnet Roach garnet@consumerchoices.co.uk

TalkTalk Broadband (www.Talktalk.co.uk) has added 36,000 new broadband customers, bringing its total to more than 4.15 million.

This was more than double the 15,000 new customers that TalkTalk added in the previous three months.

It also increased revenue by 29% since the same time last year, in part due to the acquisition of Tiscali Broadband in July 2009. The company also own AOL Broadband (www.AOL.co.uk).

Charles Dunstone, chief executive officer, said: “TalkTalk Group’s brand profile, value for money proposition, and customer service have continued to generate real momentum in the market, attracting 36,000 net new broadband customers during the quarter and taking the base to 4.15 million.

“We are now confident that our base at the end of the current financial year will be towards the top of our existing 4.1 million to 4.2 million guidance range. The Tiscali integration remains well on track to create a highly efficient platform for providing our customers with excellent value and service.”

TalkTalk began migrating Tiscali customers to its own packages in the first week of January, offering Tiscali broadband-only customers a home phone and broadband bundle at no extra monthly cost.

However, it did add that customers who don’t - or can’t - switch to the TalkTalk bundle would find their broadband-only package increase from £14.99 a month to £19.99 a month.

Michael Phillips, Broadbandchoices.co.uk product director, said: “Despite the poor economic climate, TalkTalk’s great value bundles continue to attract new customers. With 8Mb broadband, a 40GB download allowance and a free wireless router, as well as evening and weekend UK landline calls and line rental all for just £18.48 a month, it’s a hard deal to beat.

“TalkTalk also offers Boosts that can push your broadband up to 24Mb, double your download allowance or add internet security for three PCs, as well as home phone options. It also launched a new high-end 24Mb broadband package at the end of 2009,” he added. “TalkTalk Pro comes with "unlimited broadband" downloads, a free wireless N router and anytime landline calls for just £14.99 a month.”

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