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Package Summary

Virgin Media National's National Broadband: L + Phone: XL details...

If you don?t live in Virgin Media?s cable area but want to sign up to one of its broadband packages, its National Broadband service offers ADSL broadband across the country. You can still bundle your broadband with a home phone package but won?t be able to get its digital TV if you don?t live in a cable area

This package bundles your broadband and home phone from Virgin Media. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a wireless router, free security software and unlimited anytime calls to UK landlines
Monthly Cost£6.00 - Per month for 1st 2 months, £20.00 per month thereafter. The set monthly cost you will pay for this package does not include line rental
Connection Fee£35.00 - A one-off fee to activate your new connection
Modem/RouterFree - A wireless router included with no charge for P and P. If you end your contract with Virgin Media you will have to return the hardware
First Year Cost£265.00 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum. However there is a 30 day money back guarantee period
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Virgin Media, this will cost £11.99 a month (BT costs £11.54)
Special Offers / Features
  • Up to 20Mb connection speed*
  • 10GB online storage
  • 50 free photo prints
  • *Speed and price depends on whether you live in Virgin's LLU area, see Virgin's site for more information
Speed Restrictions
Contention Ratio50:1
Download Speed20Mb
Upload Speed448Kb
Download Limit40GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download. This package is suitable for heavy usage; here are some helpful representations of downloading (approx):
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf you persistently download large files between 4pm and midnight you could have your speed reduced by Virgin Media

UK Phone Call Charges
This package comes with a phone line offering unlimited UK weekend calls. A 10p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocalFreeFreeFree
LandlineNationalFreeFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 29.63p22.48p22.48p
Mobileo217.37p12.26p12.26p
MobileOrange17.37p12.26p12.26p
MobileT-Mobile17.37p12.26p12.26p
MobileVodafone17.37p12.26p12.26p

Most Popular International Call Charges
A 10p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below
International RatesCountryDayEveningWeekend
International LandlineAustralia32.78p32.78p32.78p
International LandlineFrance32.79p32.79p32.79p
International LandlineIndia77.97p77.97p77.97p
International LandlineSouth Africa77.97p77.97p77.97p
International LandlineUnited States22.60p22.60p22.60p

Other Features
Communications
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacThe router supplied by this provider is compatible with Mac OS 9.0+ (including OSX) or higher
WindowsThe router supplied by this provider is compatible with Windows 2000 pro, Windows XP or higher
Customer Service
Awards and AccreditationsBest Consumer ISP - Finalist ISPAs 2008 Best Consumer Broadband - Finalist ISPAs 2008 Best Dial-Up - Finalist ISPAs 2006 Best Heavy Consumer Broadband - Finalist ISPAs 2006 Best Light Consumer Broadband - Finalist ISPAs 2006
Call CentreAutomated Service Update: Lines open 24-hours, 7 days a week. Freephone. Broadband Technical Support Lines open 8am - midnight, 7 days a week. Calls are charged at a local rate.
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem or router supplied by this provider is compatible with Playstation
X-boxThe modem or router supplied by this provider is compatible with X-box
Hardware
RouterFreeA free wireless router is included with free P and P
Media
Audio ContentThere is no free / exclusive audio or radio content provided as part of this package
Video ContentThere is no free / exclusive video content provided as part of this package
Migration Notes
MigrationThis supplier is not part of the OFCOM Code of Practice that facilitates switching from one ISP to another. You are likely to experience an interruption to your broadband if you switch to or from this package to an ADSL service
Networking
IP AddressingDynamic IP address
Online Storage space
EmailFree15 Email addresses are available for you and your family.
PhotosV Stuff now offers free photo services: 1. Upload photos 2. Use remote access to share photos online 3. Print photos
WebspaceFree5GB of online webspace available
Payment Methods
Cheque£5.00Per month additional charge to pay by cheque
Credit Card£5.00Per month additional charge to pay by credit card
Direct DebitFreeYou can pay for this package by direct debit
Security
Anti SpamFreePCguard anti-spam service included
Anti VirusFreePCguard anti-virus service included
Child ProtectionFreePCguard child protection service included
FirewallFreePCguard firewall service included
Apply now for Virgin Media National's National Broadband: L + Phone: XL
Ratings

from 1451 ratings

User ratings for Virgin Media National from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing
Package Last Updated: Thursday, 11-March-2010