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Package Summary

AOL's Wireless + Unlimited Calls details...

AOL is a leading ISP in the UK, specialising in offering home broadband packages that are great for the family with good security and parental controls

This package bundles your broadband and home phone from AOL. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a free wireless router, 24/7 online help and unlimited calls anytime to UK landlines
Monthly Cost£4.99 - Per month for 1st 3 months, £12.99 per month thereafter. The set monthly cost you will pay for this package does not include line rental
Connection FeeFree - Activation for your new connection
Modem/RouterFree - A wireless router is included with no charge for P and P
First Year Cost£131.88 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length18 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Company TelephoneCall AOL on
0800 049 4404
Static IPN/A
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor
Special Offers / Features
  • Free Wireless Router
Speed Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download Limit10GB
Download Limit NotesThis package comes with a set download limit which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:
  • 60 hours web surfing = 1.5GB
  • 1 Music Album = 0.06GB
  • 10 Min Video Clip on Youtube = 0.2GB
  • Low definition movie = 0.75GB
  • DVD quality movie = 4.5GB
  • 10 hours of internet radio = 1.2GB
Download Limit Exceed NotesIf a user exceeds what AOL Broadband deems fair and reasonable for a residential broadband service, speed-limiting restrictions may be applied during peak hours (typically evenings) in the first instance. AOL will contact users whose usage is deemed excessive with advice and recommendations of how to reduce usage.

If usage continues to be very high, AOL may terminate the user's account

UK Phone Call Charges
This package comes with a phone line offering unlimited UK anytime calls. A 9.05p connection fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below.
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocalFreeFreeFree
LandlineNationalFreeFreeFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobile3 Mobile 12.00p7.00p7.00p
Mobileo212.00p7.00p7.00p
MobileOrange12.00p7.00p7.00p
MobileT-Mobile12.00p7.00p7.00p
MobileVodafone12.00p7.00p7.00p

Most Popular International Call Charges
A 9.05p call connection fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute.
International RatesCountryDayEveningWeekend
International LandlineAustralia2.00p2.00p2.00p
International LandlineFrance3.00p3.00p3.00p
International LandlineIndia16.00p16.00p16.00p
International LandlineSouth Africa11.00p11.00p11.00p
International LandlineUnited States2.00p2.00p2.00p

Other Features
Customer Service
Awards and AccreditationsThere are no published awards or accreditations for this broadband provider
Call CentreAOL Member Services Customer Support: Lines open 8am - 12pm, 7 days a week. Calls are charged at 5p per minute Technical Support: Lines open 8am - 12pm, 7 days a week. Calls are charged at 5p per minute
Online SupportOnline support provided via e-mail and help text on the providers web-site
Hardware
RouterA wireless broadband router is provided with this package
  • Built in secruity features
  • Compatible with Mac OS 8.6 and above
  • Compatible with Windows 98SE and above
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP address
Online Storage space
Email7 email addresses includes free automatic virus scan when sending and receiving emails
Webspace140MB of online webspace available
Payment Methods
ChequeMcAfee® Personal Firewall Plus is provided as part of this package
Credit CardPayments must be made monthly in advance by credit or debit card
Direct DebitYou can pay for this package by Direct Debit. There is no additional charge to pay by Direct Debit
Security
FirewallFirewall software is not provided with this broadband package. However, the wireless router supplied will provide basic firewall protection for your computer
Apply now for AOL's Wireless + Unlimited Calls
Ratings

from 531 ratings

User ratings for AOL from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability
Reliability
Download speeds
Download speeds
Value for money
Value for money
Customer service
Customer service
Installation speed
Installation speed
Clarity of billing
Clarity of billing

AOL Broadband reviews

Our journalists selected a representative sample of 8 AOL Broadband customer reviews from our Customer Satisfaction Survey. Their reviews are shown as-is and are not edited. Both good and bad, we trust they will help you make an informed decision.

Positive opinions
The service has ben reliable over many years. - Jan 18, 2010 12:29 PM
They are good at sorting problems nothing is to big or too much bother. - Jan 18, 2010 8:20 PM
Simple to lower price by calling AOL and explaining that you want a better price. - Jan 20, 2010 12:05 PM
This is a very stable system, I have had very few problems with it, when I have the technical support has been excellent. - Jan 27, 2010 6:46 PM
Negative opinions
The reliability of my connection could be better and the speed varies significantly at different times. This may be outsidethe control of AOL. - Jan 19, 2010 7:45 AM
Speed is not as advertised or prommised. - Jan 5, 2010 6:52 PM
Helpless customer services especially re:technical assistance. - Jan 18, 2010 2:12 PM
Too many packages and deals on offer. There are deals for EXISTING customers who are out of their contract but these are NOT advertised or offered. - Jan 18, 2010 12:24 PM
Package Last Updated: Thursday, 11-March-2010