Demon Home 2+ (12 months)

Package Summary

Demon's Home 2+ (12 months) details...
Demon offers a low cost, high speed broadband service. This is a broadband 'only' package, you do not have to switch your calls or line rental. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours The main features included with this package are a free router, two micro filters, 24/7 support and a 50GB download limit
Monthly Cost		£18.21 - The set monthly cost you will pay for this package does not include line rental
Connection Fee		Free - Activation for your new connection
Modem/Router		Free - A free router is included with no charge for P and P
First Year Cost		£218.52 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length		12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
Static IP		N/A
Technology		ADSL IPStream
Technology Information		You will need a non cable telephone line in order to get this package. This will cost £11.54 a month from BT or less from a competitor

Speed Restrictions

Contention Ratio		50:1
Download Speed		20Mb
Upload Speed		1Mb
Download Limit		50GB
Download Limit Notes		This business package comes with a set download limit which may restrict the amount you can download. Here are some helpful representations of downloading (approx): 60 hours web surfing = 1.5GB 1 Music Album = 0.06GB 10 Min Video Clip on Youtube = 0.2GB Low definition movie = 0.75GB DVD quality movie = 4.5GB 10 hours of internet radio = 1.2GB
Download Limit Exceed Notes		Demon will continually measure the performance of our broadband network and take steps to restrict the download speeds of very heavy users during peak periods, should their activities significantly contribute towards the risk of reduced speeds being experienced by the majority of our broadband customers. The peak period is currently 9am to 11pm.

Other Features

Customer Service
Awards and Accreditations		There are no published awards or accreditations for this broadband provider
Call Centre		Customer Support: Lines open 24 hours a day, 7 days a week. Customer support calls cost 10p a minute from a standard BT line Technical Support: Lines open 24 hours a day, 7 days a week. Technical support calls cost 10p a minute from a standard BT line
Online Support		Online support provided via e-mail and help text on the providers web-site
Hardware
Router		This package includes a wireless router with no charge for P and P Compatible with Mac OS 8.6 and above Compatible with Windows 98SE and above
Migration Notes
Migration		You can migrate from your previous supplier to this supplier using a MAC code. This should result in no interuption to your service.
Networking
IP Addressing		Dynamic IP address
Online Storage space
Email		Unlimited email addresses are provided
Webspace		20MB of webspace is provided with this package
Payment Methods
Cheque		Demon will accept payment by monthly cheques for this package
Credit Card		Payments must be made monthly in advance by credit or debit card
Direct Debit		You can pay by Direct Debit for this package
Security
Firewall		Firewall software is not provided with this broadband package

User ratings for Demon from the Broadbandchoices.co.uk 2010 Customer Satisfaction Survey

Reliability

Download speeds

Value for money

Customer service

Installation speed

Clarity of billing

Package Last Updated: Thursday, 18-March-2010