Ask Our Expert

Your questions answered

Welcome to Ask Our Expert, where you can get fair and unbiased advice on broadband issues. Michael Phillips, Product Director at BroadbandChoices.co.uk, will be pleased to help you.

• FAQs
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Frequently Asked Questions

Have a browse through our frequently asked questions to see if we have the answer you’re looking for:

How do I challenge my ISP regarding line speeds?

What should I do if my broadband connection fails but I’m still billed?

Do I have to return my modem at the end of the contract period?

What’s the best broadband deal for students?

Who are the most consistently reliable ISPs?

Do I need a BT landline to get broadband?

What is contention ratio and how does it affect my connection?

What are the best broadband products for working at home?

Are all broadband products configured for Apple Macs and PCs?

How secure is my connection?

I’m on ADSL, should I switch to cable?

How do I successfully make a complaint against my ISP?

Should I consider the offer of a free laptop?

What happens to my broadband connection when I move house?

Can I migrate without a MAC code?

Is there any such thing as ‘unlimited downloads’?

Does a specific ISP have coverage in my area?

Does my distance from the exchange affect my line speed?

Are there any merits to keeping a dial-up connection?

Who is the cheapest broadband provider in my area?

Ask us a question

If we haven’t already provided an answer to your question in our FAQ section then we would love to hear from you. Why not login to Facebook or twitter now and chat to Michael and his team, who are online monday-friday, 9-5 ready to answer all your questions.

Haven’t got a Facebook or twitter account? Email our team at OurExpert@broadbandchoices.co.uk and we will do our best to give you a speedy response.

Please note that due to high volumes of emails we can’t always answer every question we receive. We also cannot answer specific technical queries regarding broadband equipment (i.e. modems, wireless routers, networks or system configurations) or give out legal advice.

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