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Apply now for Tiscali's Option 1 - Broadband + Free Line Rental + Free Weekend Talk
Package Summary
Tiscali's Option 1 - Broadband + Free Line Rental + Free Weekend Talk details...
Italian broadband Tiscali giant has branched out to offer not only high speed internet access, but also home phone and even digital TV packages. It has been working hard to unbundle exchanges and install its own equipment so that customers living in its local loop unbundled (LLU) areas can now get free line rental too

This package bundles your broadband, home phone and line rental from Tiscali. Perfect for spending hours online, downloading music in seconds, streaming videos or downloading DVD qualities movies in a matter of hours

The main features included with this package are a wireless router, unlimited download limit (fair usage applies), free line rental and unlimited weekend calls to landlines / 10 international destinations
Monthly Cost£9.99 - Per month for 1st 3 months, £14.99 per month thereafter
Connection Fee£30.00 - A one-off fee to activate your new connection
Modem/RouterFree - A wireless router is included with no charge for P and P
First Year Cost£194.88 - This includes any promotional discounts, modem costs and connection fees but does not include monthly line rental
Contract Length12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum
TechnologyADSL LLU
Technology InformationYou will need a non cable telephone line in order to get this package. You must switch your line rental to Tiscali. Line rental is included in the monthly charge
Speed/Restrictions
Contention Ratio50:1
Download Speed8Mb
Upload Speed448Kb
Download LimitUnlimited
Download Limit NotesThis package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download. This package is suitable for medium usage; here are some helpful representations of downloading:

  • 60 hours web surfing = 1.5GB

  • 1 Music Album = 0.06GB

  • 10 Min Video Clip on Youtube = 0.2GB

  • Low definition movie = 0.75GB

  • DVD quality movie = 4.5GB

  • 10 hours of internet radio = 1.2GB

Download Limit Exceed NotesCustomers that fail to reduce their usage during peak hours, will share bandwidth with oher high users. This will result in a significant loss of speed.

UK Phone Call Charges
This package comes with a phone line offering unlimited weekend calls to landlines. A 6p connection fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below.
UK Local/National Call RatesDescriptionDayEveningWeekend
LandlineLocal3.00p5.00pFree
LandlineNational3.00p5.00pFree
UK Mobile Call RatesDescriptionDayEveningWeekend
Mobileo212.00p7.00p7.00p
MobileOrange12.00p7.00p7.00p
MobileThree Mobile 21.50p16.10p16.10p
MobileT-Mobile12.00p7.00p7.00p
MobileVodafone12.00p7.00p7.00p

Other Features
Add-ons
Voice Over IP (VOIP)Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple MacTiscali does not support the supplied wireless router in conjunction with Apple Mac's.
WindowsThe router supplied by this provider is compatible with Windows 98, 98SE, ME, 2000, XP or Vista or higher
Customer Service
Awards and AccreditationsCustomer Satisfaction - JD Power 2007
Home Phone Customer Satisfaction - uGov 2007
Best Portal - ISPAs Awards 2006
Call CentreTechnical help:
Lines are open 24 hours, 7 days a week.
Calls are charged at 10p per minute from a non-Tiscali landline (5p per minute from a Tiscali landline)

Billing and customer care enquiries:
Lines are open 8am to midnight, 7 days a week.
Calls are charged at 10p per minute from a non-Tiscali landline (5p per minute from a Tiscali landline)
Online SupportOnline support provided via e-mail and help text on the providers web-site
Gaming
PlayStationThe modem or router supplied by this provider is Playstation compatible. However, Tiscali do not provide technical support for this service.
X-boxThe modem or router supplied by this provider is X-Box compatible. However, Tiscali do not provide technical support for this service.
Hardware
ModemFreeA free wireless router is provided with this package (free p&p).

Media
Audio ContentFreeTiscali provides unique exclusive audio content - listen to music sessions with top artists. Tiscali radio also available
Video ContentFreeVideos of top musicians playing exclusively for Tiscali.
Video libraries of news, sport and entertainment bulletins.
Migration Notes
MigrationYou can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching
Networking
IP AddressingDynamic IP Address.
Online Storage space
EmailFreeIncludes free e-mail addresses with automatic spam and virus protection
WebspaceFree100MB of web space included
Payment Methods
ChequeYou cannot pay for this package with a cheque
Credit CardYou can pay for this package by credit card
Direct DebitYou can pay for this package by Direct Debit
Security
Anti Spam25% off Norton anti spam software
Anti Virus25% off Norton anti virus software
Child Protection25% off Norton child protection software
Firewall25% off Norton firewall software. However, the wireless router supplied will provide basic firewall protection for your computer

Most Popular International Call Charges
This package also includes unlimited weekend calls to 10 international destinations, including Europe. A 6p connection fee applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute.
International RatesCountryDayEveningWeekend
International LandlineAustralia19.20p7.20pFree
International LandlineFrance14.80p7.20pFree
International LandlineIndia20.00p17.60p17.60p
International LandlineSouth Africa41.60p36.80p33.60p
International LandlineUnited States12.00p7.20pFree
Package Last Updated: Friday, 22-August-2008