Virgin Broadband: M 20Mb

Package Summary

Virgin Media's Broadband: XL + Phone details...
Virgin Media launched its broadband and digital TV service in February 2007. As a merger of ntl:Telewest and Virgin.net, Virgin Media is today one of the top ISPs in the UK. They offer a 'quadplay' of bundled services including broadband, home phone, digital TV and mobile phone. This package bundles your broadband, home phone and line rental from Virgin Media. Perfect for heavy broadband users, gamers and families that spend a lot of time online; you can download music in seconds and a DVD quality film in around half an hour The main features included with this package are a superfast internet connection, free wired modem, free security software and unlimited weekend calls to landlines
Monthly Cost		£10.00 - Per month for first 6 months, £20.00 per month thereafter. The set monthly cost you will pay for this package does not include line rental
Connection Fee		£10.00 - A one-off fee to activate your new connection
Modem/Router		Free - A free wired modem is included with no charge for P and P. If you end your contract with Virgin Media you will have to return the hardware
First Year Cost		£210.00 - This includes any promotional discounts, router costs and connection fees but does not include monthly line rental
Contract Length		12 months - Should you cancel your contract during this period, the remaining balance will be charged to you in one lump sum. However there is a 30 day money back guarantee period
Technology		Cable
Technology Information		You will need a cable telephone line in order to get this package. You must switch your line rental to Virgin Media, there is no cost saving £11.00 a month compared to BT
Speed/Restrictions
Contention Ratio		50:1
Download Speed		20Mb
Upload Speed		1Mb
Download Limit		Unlimited
Download Limit Notes		This package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading: 60 hours web surfing = 1.5GB 1 Music Album = 0.06GB 10 Min Video Clip on Youtube = 0.2GB Low definition movie = 0.75GB DVD quality movie = 4.5GB 10 hours of internet radio = 1.2GB
Download Limit Exceed Notes		If you persistently download large files between 4pm and midnight you could have your speed reduced by Virgin Media

UK Phone Call Charges

This package comes with a phone line offering unlimited UK weekend calls. A 7p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below

UK Local/National Call Rates	Description	Day	Evening	Weekend
Landline	Local	3.25p	3.25p	Free
Landline	National	3.25p	3.25p	Free

UK Mobile Call Rates	Description	Day	Evening	Weekend
Mobile	o2	15.00p	10.00p	10.00p
Mobile	Orange	15.00p	10.00p	10.00p
Mobile	Three Mobile	26.99p	19.99p	19.99p
Mobile	T-Mobile	15.00p	10.00p	10.00p
Mobile	Vodafone	15.00p	10.00p	10.00p

Other Features

Communications
Voice Over IP (VOIP)		Speak to your friends and family online with Voice-Over-IP
Compatibility
Apple Mac		The router supplied by this provider is compatible with Mac OS 9.0+ (including OSX) or higher
Windows		The router supplied by this provider is compatible with Windows 2000 pro, Windows XP or higher
Customer Service
Awards and Accreditations		Best Consumer ISP - Finalist ISPAs 2008 Best Consumer Broadband - Finalist ISPAs 2008 Best Dial-Up - Finalist ISPAs 2006 Best Heavy Consumer Broadband - Finalist ISPAs 2006 Best Light Consumer Broadband - Finalist ISPAs 2006
Call Centre		Automated Service Update: Lines open 24-hours, 7 days a week. Freephone. Broadband Technical Support Lines open 8am - midnight, 7 days a week. Calls are charged at a local rate.
Online Support		Online support provided via e-mail and help text on the providers web-site
Gaming
PlayStation		The modem or router supplied by this provider is compatible with Playstation
X-box		The modem or router supplied by this provider is compatible with X-box
Hardware
Modem	Free	A free wired router is included with free P and P
Media
Audio Content		Get 3 free music tracks a month
Video Content		There is no free / exclusive video content provided as part of this package
Migration Notes
Migration		This supplier is not part of the OFCOM Code of Practice that facilitates switching from one ISP to another. You are likely to experience an interruption to your broadband if you switch to or from this package to an ADSL service
Networking
IP Addressing		Dynamic IP address
Online Storage space
Email	Free	15 Email addresses are available for you and your family.
Webspace	Free	55Mb of online webspace available.
Payment Methods
Cheque	£5.00	Per month additional charge to pay by cheque
Credit Card	£5.00	Per month additional charge to pay by credit card
Direct Debit	Free	You can pay for this package by direct debit
Security
Anti Spam	Free	PCguard anti-spam service included.
Anti Virus	Free	PCguard anti-virus service included.
Child Protection	Free	PCguard child protection service included.
Firewall	Free	PCguard firewall service included.

Most Popular International Call Charges

A 7p connection charge applies to all non-inclusive calls. Call charges will be rounded up to the nearest full minute. You can find details of other call costs in the table below

International Rates	Country	Day	Evening	Weekend
International Landline	Australia	24.00p	24.00p	24.00p
International Landline	France	28.00p	28.00p	28.00p
International Landline	India	64.00p	64.00p	64.00p
International Landline	South Africa	64.00p	64.00p	64.00p
International Landline	United States	15.00p	15.00p	15.00p

Package Last Updated: Wednesday, 19-November-2008