| Communications |
| Voice Over IP (VOIP) | Speak to your friends and family online with Voice-Over-IP |
| Compatibility |
| Apple Mac | The router supplied by this provider is compatible with Apple Mac Operating Systems OS X 10.4 (Tiger), OS X 10.3 (Panther) older versions of the operating system such as OS X 10.2 (Jaguar), OS X 10.1 (Puma) and OS 9 |
| Windows | The router supplied by this provider is compatible with Windows 98SE or higher |
| Customer Service |
| Call Centre | Customer Care:
Between 8am and 8pm, 7 days a week, except Bank Holidays.
Calls are charged at 4p per minute from UK Landlines.
Technical Support:
24 hours a day, 7 days a week.
Calls are charged at 4p per minute from UK Landlines. |
| Online Support | Comprehensive online support documentation is available on the Madasafish website. Madasafish aims to respond to all emails within 24 hours
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| Gaming |
| PlayStation | The router provided with this package is compatible with PlayStation |
| X-box | The router supplied by this provider is compatible with Xbox |
| Hardware |
| Router | The wireless networking kit is supplied by leading manufacturer D-Link. It includes a DSL-G624T wireless ADSL router, which supports ADSL2/2+, the next generation of ADSL Broadband services. The router supports the 802.11g wireless standard, meaning you can create a wireless network with speeds up to 54Mbps. There are four Ethernet ports on the DSL-G624T to enable wired connections to PC's, Macs, games consoles and other Ethernet-enabled equipment. Also included is a firewall and enhanced wireless security |
| Media |
| Audio Content | There is no free / exclusive audio or radio content provided as part of this package |
| Video Content | There is no free / exclusive video content provided as part of this package |
| Migration Notes |
| Migration | You can migrate to this provider using an IPStream or LLU Migration Authorisation Code (MAC). This is the easiest method of switching |
| Networking |
| IP Addressing | Free | A static IP address is supplied with this package |
| Online Storage space |
| Email | Free | Webmail - access your e-mail worldwide |
| Email | Free | Unlimited e-mail addresses are available with this package, with a stoarge limit of 50GB, and Anti-Virus protection. |
| Webspace | Free | 100MB webspace available to build your own website |
| Payment Methods |
| Cheque | You cannot pay for this package with a cheque |
| Credit Card | You cannot pay for this package with a credit card |
| Direct Debit | You can pay for this package by direct debit |
| Security |
| Anti Spam | Free | Provided Free of Charge |
| Anti Virus | £2.50 | Per month as an optional cost as part of the Bullguard Security Package. However, this provider performs virus scans on e-mails for free.
Macintosh Antivirus - £59.95 for a year of Intego Internet Security Backup Edition (optional) |
| Child Protection | £1.99 | Per month as an optional cost |
| Firewall | £2.50 | Per month as an optional cost as part of the Bullguard Security Package. However, the wireless router supplied will provide basic firewall protection for your computer
Mac Firewall - £59.95 for a year of Intego Internet Security Backup Edition
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