Broadband News
TalkTalk to honour Tiscali contracts
Monday, 01 February 2010
By Garnet Roach garnet@consumerchoices.co.uk
TalkTalk Broadband (www.TalkTalk.co.uk) has made a u-turn and announced that it will honour old Tiscali contracts.
The ISP began migrating Tiscali customers to its own network at the start of January, saying that some customers who did not want to switch to a TalkTalk package could face a higher monthly fee. For example, Tiscali broadband-only customers faced an increase from £14.99 a month to £19.99 a month if they didn’t migrate.
| Customers who do not want to sign up to a new contract will be credited for the monthly price increase until the end of their contract |
It was initially thought that most affected customers were out of contract and free to switch broadband provider anyway, however, it was later revealed that some still had months left of their contract.
In a change of heart, TalkTalk has now said that it will honour the contracts of many Tiscali customers, as well as offering a more appealing alternative.
“Customers who signed up or altered their package between September and December 2009 will be offered six months service at half price when they sign up to a new contract with TalkTalk,” said a spokesman.
“Those customers who do not want to sign up to a new contract will be credited for the monthly price increase until the end of their contract.”
Many customers signed up to Tiscali packages received inclusive line rental as part of their deal, with packages including broadband, home phone and line rental for as little as £15.99 a month.
Michael Phillips, Broadbandchoices.co.uk product director, said: “This is great news for existing Tiscali customers who wanted to hold onto their low-cost deals for as long as possible.
“The six months half price offer is also very tempting, and TalkTalk does offer very good value in its own right, with 8Mb broadband, evening and weekend landline calls, anytime local calls and line rental for a total of just £18.48.
“Users looking for a higher-spec package can sign up to TalkTalk’s 24Mb broadband Pro, for £14.99 a month with ‘unlimited broadband’ downloads, subject to a fair usage policy, and anytime landline calls."
Compare TalkTalk Broadband packages
| Broadband + Phone - Essentials | Broadband + Phone - Plus | ||
| Monthly charge | £3.25 (for 12 months)Online exclusiveEnds Soon | £7.25 (for 12 months)Online exclusiveEnds soon | |
| Speed (up to) | 14Mb | 14Mb | |
| Usage limit | 40GB | Unlimited | |
| Contract length | 12 months | 12 months | |
Call TalkTalk on 0800 049 7843 | Call TalkTalk on 0800 049 7843 |
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