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Michael Phillips, product director at BroadbandChoices.co.uk, is here to help.
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Updated: Friday 20 January, 2012
Hi Michael,
I'm getting a poor connection from my wireless router. I've tried installing a signal repeater, but so far it hasn’t helped. Is there anything else I can do?
Kate
Hi Kate,
You first need to find out what broadband speed you're getting. Do this by running a free speed test online. Try both Ethernet and Wi-Fi connections, to see if you're losing speed by going wireless.
Most broadband providers now offer state-of-the-art equipment to customers signing up for their top speeds.
For example, the Home Hub 3 from BT broadband (www.BT.com) is the provider’s best ever router - and it's said to be worth over £90. It comes with the latest N technology for the most reliable broadband connection, and something called “Smart Wireless” which looks for the best Wi-Fi channel to ensure you always get a strong connection.
Cable provider Virgin Media (www.Virginmedia.com) offers a "Super Hub" that handles speeds in excess of
100Mb broadband. It also uses N technology and the latest encryption methods to keep your network secure.
If you've been with your provider a while and still use your original router, it might be worth asking for an upgrade.
There are lots of tips and tricks you can try to improve your wireless broadband connection:
If you've got a slow broadband connection, then your Wi-Fi signal won’t be strong either. Luckily, switching broadband provider can help. If you live in a cable area, Virgin Media might be your best bet for a superfast connection. However, BT is also rolling out a fibre optic UK network, offering speeds of up to 40Mb broadband.
Even if you don't sign up for a superfast broadband package, you may still be able to boost your speed by switching to a different supplier. You might consider O2 broadband (www.O2.co.uk) or BE broadband (www.Bethere.co.uk), which also provide a fast and reliable option.
Please note it is always important to check that any booster you purchase complies with Ofcom's signal boosting guidelines.
If you have a general switching or provider query, please email us at OurExpert@broadbandchoices.co.uk