Broadband Providers

XLN Telecom

Thursday 24 May, 2012

By Kelvin Goodson

XLN Telecom says its mission is to “provide small businesses with low prices,” so if you're looking for cheap business broadband, it could be the provider for you.

XLN Telecom contact number

Call XLN Telecom’s Sales Hotline on 0800 652 4113.

About XLN Telecom

XLN has specialised in supplying broadband, phone lines and mobile tariffs to small businesses for ten years, so you know the provider will understand your needs.

Founded in 2002, XLN now has more than 130,000 customers, and says of itself: “XLN’s mission is to provide small businesses with low prices and excellent service.”

It even offers customers a price promise, where it guarantees to “ensure you benefit from the best prices available” if you get a cheaper offer from a rival business broadband provider within 30 days of joining XLN. The company also offers a “no risk” 30-day trial period, where it will find you a plan better suited to your needs if you are unhappy in your first 30 days with XLN .

The XLN Telecom service

XLN Telecom prides itself on the high level of service it offers. Its customer service team is based in the UK and staffed with experienced professionals who are trained in all aspects of the service so you're not passed from one department to the next. It replies to letters within 48 hours and emails within 24 hours.

Independent statistics show that 99.8% of orders received by XLN are billed accurately, 95% of the complaints it receives are resolved quickly and 92% of faults are fixed within 72 hours. The provider performs better than BT in each of these categories, according to the figures..

XLN offers three broadband-only packages. Business Broadband and Business Broadband Unlimited offer up to 24Mb broadband, depending on the quality of your line and the distance to your local telephone exchange.

Fibre Optic Broadband is, perhaps unsurprisingly, a fibre optic broadband package, which offers up to 40Mb broadband, depending on the speed capability of your local exchange.

The Business Broadband package comes with a 50GB download limit, while the Business Broadband Unlimited package and Fibre Optic Broadband package offer unlimited broadband.

XLN Telecom benefits

You can also bundle XLN broadband with business line rental and inclusive calls, which is often cheaper and more convenient than signing up for these services individually. .

The cash your company can save by taking an all-in-one business broadband, line rental and calls deal like this can then be funnelled back into the business.

XLN also offers small businesses the opportunity to pick and choose from broadband, line rental, unlimited local and national calls and a mobile tariff with inclusive call minutes to create their own bundle.