About Broadbandchoices.co.uk

Privacy Policy

General

Broadbandchoices.co.uk and Consumerchoices.co.uk are trading names of Decision Technologies Limited (Company Number 05341159) whose registered address is Third Floor, High Holborn House, 52-54 High Holborn, London WC1V 6RL. Decision Technologies Limited is the data controller in relation to this website and your personal data. If you have any queries relating to our use of your personal data or any other data protection or privacy policy issues then please contact our Data Protection Officer at dpo@consumerchoices.co.uk or by writing to the Data Protection Officer at the registered address.

Please read the Privacy Policy carefully as once you use our website you will be regarded as having read and accepted its terms.

We take your privacy and the security of your personal information very seriously. We comply with the Data Protection Act 1998 and we are registered with the Information Commissioner’s Office (ICO Registration No. Z932912X).

The information we collect

We may collect personal information about you, which you give to us when you use our website. For example to receive our email newsletter, when registering with Broadbandchoices.co.uk, when carrying out a broadband availability check and so on.

The provision of some services may also require us to store some personal details. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Purposes for which we use your personal information

We may collect and use your personal information:

• to enable you to access certain services that you have requested
• to process a transaction between you and a third party
• to communicate with you; and
• to provide an availability check of specific services in your area

Third parties

We will not share your personal details with third parties, other than for the sole purpose of processing the transaction with the company that you have chosen.

Informing you of special offers and services which may be of interest

We would like to keep you updated, by e-mail or text, of other products and services which we feel you may benefit from or which you have specifically indicated that you have an interest in through our registration process. We obtain additional personal information from third parties to enable us to improve the relevance of these communications to you.

Broadband availability check

If you carry out a broadband availability check on our website, we will only use your postcode or phone number for the purpose of carrying out that check. The broadband check is essential to find out which providers are available to you. This information is not stored once the check has been performed.

Registering with Broadbandchoices.co.uk

If you register with Broadbandchoices.co.uk then we will keep your details solely for the purpose of sending you the information you have requested. You can easily unsubscribe at any time, either through your personal log in, by clicking the “unsubscribe” link at the bottom of any electronic correspondence, or by emailing us at support@broadbandchoices.co.uk.

Improving our Service

So that we can continually improve our services, we may ask you for feedback on your experience of using the site. Unless otherwise stated, this information is only used internally and will not be published on the site. We may also use your data to perform statistical analysis to help understand how people are using our services so that we can improve them in the future.

Ask the Expert

We may republish extracts of emails sent to ourexpert@broadbandchoices.co.uk in articles and features on our website and in other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency). If you do not want us to republish any extracts from correspondence with Ask the Expert then this should be indicated in the body text of the email and we will fully comply with your request.

Testimonials, Case Studies and Surveys

We may republish comments and testimonials sent to us by our users when they provide information by way of Case Study application forms and survey responses. These comments and testimonials may appear in articles and features on our website and other media. We will not disclose any user's email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency). If you do not want us to republish any comments or testimonials then this should be clearly indicated and we will fully comply with your request.

Third party providers and personal information policies

If you decide to enter into a contract with a third party provider via our website then you are strongly advised to read your chosen provider's privacy policy. We cannot be held responsible for the uses to which a third party puts your personal information once you have contracted with that party.

Security

All financial transactions are secured by SSL encryption to offer secure communications of sensitive data to and from the site.

However, no data transmission over the Internet can be guaranteed to be totally secure and any information which you send to us is sent at your own risk.

Cookies

We collect information about users visiting our website by analysing site traffic, which includes the use of cookies. A cookie is text file which is stored on your computer and is sent by a web server to a web browser, which enables the server to collect information back from the browser. This enables us to identify if you have visited BroadbandChoices.co.uk before, for example.

To improve our users' experience, some ad and affiliate networks use cookies to show ads based on visits to this and other websites within the network. This type of targeted advertising is known as interest-based advertising. You can learn more or choose not to be shown ads selected using interest-based advertising by visiting the information page on interest based advertising.

Some of the user information collected by cookies whilst using our websites is shared with third parties. Information collected by cookies and other tracking methods is anonymous and does not contain any information that can personally identify you.

Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

Your rights

You have certain rights under the Data Protection Act 1998 and you can contact us to ask whether we are keeping personal data about you, by sending an email to dpo@consumerchoices.co.uk or by writing to the Data Protection Officer at Decision Technologies Limited, Third Floor, High Holborn House, 52-54 High Holborn, London, WC1V 6RL.

If you ask us to delete, correct or amend your personal data we will do so.