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Broadband Download Monitor

Broadband Download Monitor - Troubleshooting

Some of our users have experienced problems downloading or installing the Broadband Downloads Monitor (BDM). This page gives you a guide for troubleshooting. If you have any further questions, please e-mail us at bdm@broadbandchoices.co.uk. Click here to get our Download Monitor now.

Messages from your anti virus software

If you use Norton / McAfee / AVG / etc anti-virus software you will get messages telling you that the BDM could be a virus or an malicious piece of software. You will need to tell your anti-virus software to proceed with the installation, otherwise the BDM will not be installed.

Connecting to the Internet

Your anti virus software may also warn you that the BDM is trying to access the internet. Depending on your anti virus software, you will need to tell your software that the BDM is allowed to connect to the internet. If the BDM cannot connect to the internet the software will not function.

Problems with ".net framework v2.0"

The Broadband Download Monitor (BDM) requires your version of microsoft windows to have a .net framework v2.0 installed. This sounds very complicated, but it nothing to worry about. Let us explain…

  • If you don’t have .net framework v2.0 installed, the set up file you download for the BDM with attempt to download and install it for you.
  • This download could take a little while as this file size is 22Mb in size.
  • If you have it already installed there is nothing to worry about
  • Alternatively you can visit the Microsoft site and download it (the link is listed on the righthand side of this page)
  • http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

My Broadband Download Monitor will not connect


  • For your BDM software to function, it must connect to the internet each time you start using your broadband, this happens automatically.
  • Your Firewall may block the BDM from connecting to the internet preventing your downloads from being counted.
  • To stop this happening, the BDM will need to be added to the “allow list” of your firewall software / hardware.
  • Follow your software instructions by the manufacturer.

Will the BDM detect my download limit?

The BDM counts your downloads, you will have to tell the BDM what your limit of target is. Double click on the downward arrow icon to load the DBM Configuration Screen, then set your limit.

Double Click on the Arrow Icon



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Comments

why is my download only showing for july/august and not august/september - Oct 14 2011 1:29PM
Anonymous, nottingham uk

I use Windows 7 with BT for my Broadband supplier. My Monitor does not register any downloads whatsoever. I have tried reinstaling but no difference.
What is wrong and how do I get it working please?
Thanks
Mike - Sep 26 2011 10:42AM
Not Happy -!

I'm not interested in "BDM".. BUT,

I have recently returned to UK, started up my PC and sought my "SpeedTester: LOG, (Black 'n white icon)... which i had set to monitor at each start up, and then keep a record of this for monitoring purposes.

Unfortunately it showed last entry as being 28/12/2010 !
.... and has now "Self deleted" - ???

i cannot find this tool/program now, in your "Tools" folder.! ..........Has it been removed? cancelled ?

Help please.
 - May 6 2011 11:47AM
John Warburton, Ashford, Kent

Looking at some of the posted comments, am I correct in assuming thatBDM does NOT work with Windows 7?

Regards,
John - Feb 19 2011 5:57PM
John Bowers, UK

I have been using your downloads monitor for a while now,it tells me about my P.C usage but I have 3 Children with Play-station 3s and I have just got X box live last month,is there any way I can monitor the game time we use when they go on-line.I had o2 last month telling me I have used to much downloading due to the PS3 and the x box but cannot monitor it.Yours Hopefully Philip. - Nov 1 2010 1:25PM
Anonymous, Millom

since downloading your product, AGAIN, it shows zero downloads. what is wrong? - Oct 14 2010 10:13PM
I have been running the Download Monitor for sometime without problems, but now have lost the icon in the Notification Area of the taskbar (I use Windows Vista Business), and thus the 'balloon' showing the download volume.

How do I get it back?

Double clicking the desktop 'Broadband Monitor' icon just produces message that 'application is already running' .

Would appreciate some advice - Sep 30 2010 6:21PM
Anonymous, London, England

Your product does not work properly as it seems to try to detect all network adaptors, got error 101 (Input string was not in a correct format), how about writing into the software asking to chose the adaptor, pretty easy to do hey? - Sep 17 2010 4:42PM
yer product dosent work . . . . error . . "application faied to initialize......" - Aug 11 2010 12:38PM
Raymond goof, UK

I get error message 101 when I try and download this application on a second computer, works fine on the first. - Aug 6 2010 5:40PM
Show All Comments
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