Broadband Guide

AOL broadband coverage and availability

Thursday 24 November, 2011

By Helen Thomas

AOL broadband (www.aolbroadband.co.uk) is part of the TalkTalk Telecom Group and uses the UK’s biggest next-generation network to make its broadband available to 85% of households.

It has unbundled 1,253 of the UK’s 5,600 telephone exchanges, allowing 70% of the population to get AOL’s lowest cost broadband packages.

To find out if you can get AOL’s best deals visit our postcode checker.

Consumers located outside of AOL’s own network

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AOL applies “regional pricing” to its packages, which means higher prices for customers in certain - usually the most rural - areas of the UK. If your household is outside of AOL’s own network you will be charged an extra £5 a month for its service. AOL says it is working to expand its unbundled network, which will allow it to provide its cheapest broadband deals to more of the UK population.

Speeds

AOL says it provides “fast, stable broadband”. It has two speed options available to customers, up to 8Mb for its broadband only and broadband and calls packages, and up to 24Mb for its broadband, calls and line rental package.

In May 2010, Ofcom tests on AOL’s “up to 8Mb” broadband showed that average download speeds were roughly half the advertised top speed. Its “up to 24Mb” broadband has not been Ofcom tested.

AOL has not yet made steps into the world of superfast broadband.

Less suited to heavy internet users

All of AOL’s broadband packages have a 10GB usage allowance, which might make them unsuitable for heavy internet users such as gamers or people who regularly stream television or films.

To look for suitable alternative broadband packages for the heavier internet user, visit our postcode checker.

Customer dissatisfaction

In June 2011, AOL was flagged up in a Which? customer satisfaction survey, where it was named as one of the “broadband providers to avoid” achieving an overall customer score of only 27% based on a range of categories, including customer service and value for money.

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