Broadband Providers

BT Broadband

Updated: Tuesday 22 November, 2011

By Editorial - news@consumerchoices.co.uk

BT Broadband (www.BT.com) is the UK’s biggest broadband provider, with more than six million customers. Compare BT Total Broadband packages and prices for broadband-only, broadband and talk and BT Vision.
Read our BT Broadband review

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BT Broadband phone number

Call BT Broadband on 0800 783 5390

About BT Broadband

As well as BT’s standalone Total Broadband packages, you can also bundle your broadband with a range of call packages and even digital TV in the form of BT Vision. See www.BT.com/Bundles for more information on BT’s broadband bundle packages.

BT Broadband 20Mb network upgrade

BT (www.BT.com) continues to invest in its broadband infrastructure and has announced that it will be rolling out ADSL2+ - faster copper broadband - to 90% of households by spring 2013. This will mean the end of BT's up to 8Mb service in these areas in favour of an up to 20Mb connection.

BT’s 20Mb broadband packages come with a variety of download limits - 10GB, 40GB or “unlimited broadband” allowances with a fair usage policy.

BT has developed a broadband checker tool so you can check BT Broadband speeds in your area before you buy. Simply visit www.BT.com and enter your postcode or phone number to show BT broadband connection speed test results near you.

From £4 per month customers can add BT Vision, BT’s digital TV service to their broadband package, or pay extra for unlimited access to on demand content including Vision Kids, Film Club, TV, Sport & Music. You can also subscribe to Sky Sports 1 & 2 with either TV package.

BT Infinity

BT offers three superfast broadband packages. Options 1 and 2 deliver download speeds of up to 40Mb, with either a 40GB usage limit or unlimited usage. In November, BT launched BT Infinity Option 3, an ultrafast, fibre-to-the-premises (FTTP) broadband connection providing up to 100Mb download and up to 15Mb upload speeds.

BT's fibre network is currently available to 20% of UK households, however BT aims to make fibre broadband available to two-thirds of the UK by the end of 2014. BT has announced another 178 telephone exchanges that will be upgraded in 2012 as part of its nationwide roll-out. The exchanges announced include 34 locations in Scotland, 21 in the East Midlands, 20 in Yorkshire and the Humber and 19 in the south-west.

Once the new exchanges are upgraded, it will take the project up to 80% completion.

BT also plans to double the available download speeds from its fibre-to-the-cabinet service from 40Mb to 80Mb in 2012.

BT Broadband benefits

As well as its standard broadband service and free BT Home Hub wireless router, BT also offers an extensive range of added extras, including mobile broadband, free wireless broadband minutes, free internet security, online backup and storage and access to the BT Fon network of wireless hotspots.

Existing BT customers can upgrade to speeds of up to 20Mb at no extra cost by signing a new contract with the ISP, providing their local exchange has been upgraded to offer the new speeds.

For helpful advice about BT broadband you can get reviews and feedback from existing customers on our BT Broadband review page.

BT Broadband awards & accreditations

• Highly commended - customer service, Broadbandchoices.co.uk 2011 Customer Satisfaction Survey (bundled providers)
• Highly commended - quality and reliability, speed, Customer service/technical support, Speed of service activation, Broadbandchoices.co.uk 2010 Customer Satisfaction Survey (bundled services)
• Most Trusted ISP - Readers Digest awards 2009
• Best Wireless Broadband - Top 10 Broadband awards 2008

Our expert’s verdict

Michael Phillips, BroadbandChoices.co.uk product director, said: “BT (www.BT.com) is never going to be the cheapest broadband provider, but it does offer a host of free extras that add to its value and make it a good family ISP.

“However, BT is not a good choice for anyone looking to do a lot of peer-to-peer downloading as it does block certain ports which could restrict your access.”

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