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Broadband Reviews
Over 11,000 broadband customers rated their Internet provider in our 2011 Customer Satisfaction Survey. Check reviews and ratings for your provider before you switch, or click here for more information about our survey
Results of our 2012 Customer Satisfaction Survey will be available soon.
2011 Broadband provider reviews
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Best broadband overall
Our Customer Satisfaction Survey 2011 reveal that niche broadband companies are surging ahead of the major providers when it comes to keeping customers happy.
- BE Broadband stole the show, winning five out of six key satisfaction categories for broadband-only services.
- O2 Broadband took the crown for bundled services, coming top in all categories.
- Plusnet is nipping at the winners' heels, receiving commendations for broadband-only and bundled services.
- Virgin Media continued to be highly commended for broadband speed and was "highly commended" in four categories.
- Honourable mentions went to BT, (Customer Service) TalkTalk (Value for Money) and Orange (Most Improved).
| Plusnet Value + Talk Evening & Weekend | The Basics (O2 mobile customers only) | Value (12 months) | |||
| Monthly charge | £3.24 (for 3 months) 12 months 1/2 price Ends soon | £8.50 | £17.00 | ||
| Speed (up to) | 20Mb | 20Mb | 12Mb | ||
| Usage limit | 10GB | 20GB | Unlimited | ||
| Contract length | 12 months | 12 months | 12 months | ||
Call Plusnet 0808 189 1376 | Call O2 on 0800 198 1351 |
Best broadband bundles
O2 (www.O2.co.uk) emerged as the Overall Winner across all categories amongst providers of bundled services (broadband, home phone and digital TV taken together). O2 was followed by Virgin Media Broadband (www.VirginMedia.com) and Plusnet (www.Plus.net), which were both highly commended.
| Broadband: L + Phone: M + TV M+ with TiVo | Plusnet | Value + Talk Evening & Weekend | The Basics (O2 mobile customers only) | |||
| Monthly charge | £3.00 for 3 months Free TiVo activation (worth £49.95) Ends soon | £3.24 (for 12 months) 1/2 price broadband Ends soon | £8.50 | ||
| Speed (up to) | 10Mb | 20Mb | 20Mb | ||
| Usage limit | Unlimited | 10GB | 20GB | ||
| Contract length | 18 months | 12 months | 12 months | ||
Call Virgin Media on 0808 189 0514 | Call Plusnet 0808 189 1376 | Call O2 on 0800 198 1351 |
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