Broadband Providers

O2 Broadband

Updated: Monday 5 December, 2011

By Editorial - news@consumerchoices.co.uk

O2 Broadband (www.O2.co.uk) launched in October 2007, intent on becoming a “breath of fresh air” for broadband customers everywhere. Read the full O2 Broadband review.

O2 Broadband for O2 Mobile customers

O2 Broadband for all customers

About O2 Broadband

The mobile phone provider has a range of very competitively priced packages, with a discount for existing mobile phone customers. O2 offers the best value broadband packages for customers already on, or willing to take, a mobile phone from the provider.

Since launching in 2007, O2 has become known as a fast, reliable broadband provider with excellent customer service, picking up a host of awards along the way. To find out how O2 broadband customers rate their service, read our O2 Broadband customer review.

The O2 Broadband service

O2 (www.O2.co.uk) offers three broadband packages, priced differently depending on whether or not you are also an O2 mobile phone customer.

All three packages come with speeds of up to 20Mb broadband. Its top two packages, The All Rounder and The Works both come with truly unlimited broadband downloads, while The Basics package offers 20GB a month.

O2 will conduct a line test before connecting you, and let you know what kind of speeds to expect - to make sure that you sign-up to the most appropriate package.

All customers also receive a free wireless router: a standard router for customers on The Basics package, and a double strength wireless router for customers on either The All Rounder or The Works. You will also receive free, 24-hour, UK-based technical support and customer service, free McAfee security, free web texts each month, and various added extras for O2 mobile customers.

O2 offers two contract lengths; 30-days or 12-months. You'll pay the same monthly fee no matter which length contract you sign-up to, but anyone choosing the 30-day option will have to pay a £30.63 connection fee.

Non-O2 mobile customers pay £5 a month more than those with an O2 mobile. Non-customers must also pay a fee of £25.53 if they want to sign-up. This is in addition to the 30-day contract connection fee if you don’t want to sign a long contract.

O2 home phone bundles

Customers wanting to save even more can take advantage of the UK’s cheapest line rental by bundling their broadband with O2 home phone. Line rental costs just £7.50 a month without any inclusive calls or you can pay an extra £2.50 a month for evening and weekend calls or £6.00 for anytime landline calls.

O2 Broadband benefits

Pay-monthly and pay-as-you-go mobile customers can not only take advantage of cheaper broadband costs, but can also have emails from their O2 accounts pushed forward to their mobiles for free as well as free texts from their PC every month. Click here to compare broadband providers.

O2 Broadband awards & accreditations

• Best Overall Provider (bundled providers) - Broadbandchoices.co.uk Customer satisfaction awards 2011 and winner in Quality and reliability, Speed, Clarity of pricing/billing, Customer service, Value for money and Speed of activation categories, and winner in the Customer service category for all providers.
• Recommended Provider - 75% satisfaction in the Which? Customer Satisfaction Survey 2011 - making it one of the top six broadband providers in the survey
• Winner - Ease of set up, Value for money, Customer Service and On-line help - Which? Best Buy 2009

Our expert's verdict

Michael Phillips, BroadbandChoices.co.uk product director, said: "O2 Broadband is suitable for a wide range of users, from technophobes to tech-savvy downloaders. It offers fast, reliable broadband connections, with a commitment to getting you the most from your package.

"For its existing mobile phone customers - or those willing to switch their mobile to O2 - O2 broadband (www.O2.co.uk) offers the best value broadband packages on the market. And coupled with its super-cheap line rental, O2 broadband bundles really are hard to beat."

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