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Broadband Providers
Zen Broadband
Much of Zen Broadband’s (www.Zen.co.uk) new business is generated through word of mouth as news spreads of the string of awards and accolades the relatively small ISP has won over the years. Read the full Zen Broadband review
Zen Broadband packages
Compare Zen Broadband deals
| Supplier | Speed (up to) | Usage limit | Contract length | Monthly charge | |
|---|---|---|---|---|---|
| Lite | 20Mb | 5GB | 1 month | £17.99 (ex.VAT) | |
| Lite + Voice | 20Mb | 5GB | 1 month | £22.98 (ex.VAT) | |
| Active | 20Mb | 25GB | 1 month | £24.99 (ex.VAT) | |
| Active + Voice | 20Mb | 25GB | 1 month | £29.98 (ex.VAT) | |
| Pro | 20Mb | 50GB | 1 month | £34.99 (ex.VAT) | |
| Pro + Voice | 20Mb | 50GB | 1 month | £39.98 (ex.VAT) |
About Zen Broadband
Zen has been “plugging businesses and homes into the internet since 1995” when it launched with only a handful of staff, growing over the years to workforce of over 350.
Unlike many competitors, Zen’s customer service and technical support teams don’t use or read from scripts - they “really know their stuff” - one of the reasons why the ISP has won so many awards over the years.
The Zen Broadband service
Zen offers a selection of home, business or home office packages, and prides itself on its dedication to reliability and customer service.
Its three home broadband tariffs - Zen 8000 Lite, Zen 8000 Active and Zen 8000 Pro - all of which come with speeds of up to 8Mb, and a set download limit on a rolling one month contract, with a £46 connection fee if you're totally new to broadband and not migrating from another provider.
Zen’s packages all come with speeds of up to 20Mb and set download allowances at 5GB, 25GB and a generous 50GB a month, and you can buy additional data if needed.
The same three packages, excluding VAT are available to small business and home office customers, while five medium and large business packages are also available as well as three SDSL plans.
Zen Broadband awards & accreditations
- PC Advisor awards 2009 - winner, Overall satisfaction, Reliability and Would recommend
- Macworld awards 2009 - finalist, Best ISP
- Which? Best Buy 2009 - fourth year running
- Thinkbroadband.com awards 2008 - highly commended, Customer Service
- MacUser awards 2008 - nominee, ISP of the Year
- Custom PC awards 2008 - winner, ISP of the Year
- PC Pro awards 2008 - winner, Best ISP
Our expert’s verdict
Michael Phillips, BroadbandChoices.co.uk product director, said: “Although Zen isn’t one of the cheapest, or the fastest, broadband providers on the market, it has consistently won awards for its reliable connections and excellent standard of customer service.
“The ISP is also currently upgrading customers to speeds of up to 20Mb, adding even more appeal to its packages.”
Read our Zen broadband customer reviews to find out how Zen customers rated their speed, customer service, value for money and more.
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